Customer Support Coordinator ( 12 Months Full-Time Contract)

Overview

Coordinate customer support, schedule field service, manage requests and invoicing.

Key Responsibilities

• service tracking
• support triage
• field scheduling
• resource allocation
• job preparation
• service verification

Tasks

-Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP. -Invoice Customers as per initial quotation and based on service outcome -Provide service quotation to Customers based upon the job requirements. -Review the Quality Management System requirements and ensure operations complies. -Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request -Verify completion of service support delivered. -Maintain competent understanding of actual and new company’s products, their functions, and alternatives. -Perform weekly on-call duties. -Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts) -Prepare Field Support Engineers(T4) and Service Partner for the job.

Requirements

• independent
• bilingual
• vocational diploma
• improvement
• time management

What You Bring

-Able to work independently. -Fluent in English & Chinese, Written and Spoken. This role involves liaising with clients and local agents in both languages. -Commercial vocational diploma with corresponding professional experience. (The position is suitable for a recently graduated candidate or a person with one- or two-years’ experience) -Continuous Improvement Mindset. -Effective time management skills.

People Also Searched For

About W�Rtsil�

-Specializes in providing lifecycle solutions, from design and manufacturing to maintenance and support. -Works closely with the energy and marine industries to optimize fuel efficiency, reduce emissions, and improve safety. -Develops cutting-edge technologies such as hybrid propulsion and renewable energy integration. -Offers solutions that support sustainable energy transitions, focusing on both conventional and renewable energy sources. -Key projects include the development of smart marine systems, energy optimization solutions, and sustainable power plants. -Stands out for its focus on digitalization, enabling remote monitoring and operational insights to improve performance. -Committed to shaping the future of energy by creating efficient, sustainable, and reliable solutions.

Sector Specialisms

Security Clearance

-voluntary consent for a security check may be required per wärtsilä policy.