Regional Facilities Manager

Overview

Manage facilities services, customer relations, and team for County Hall.

Key Responsibilities

• facilities management
• safety training
• business continuity
• ppm management
• customer engagement
• team leadership

Tasks

-To manage all necessary induction, operational risk scenarios, and safety training requirements across the areas of responsibility. -To support the development of new works and opportunities, ensuring continuous growth. -Lead on Business Continuity Planning -Be proactive and lead on ECC environmental initiatives (i.e. single-use plastic campaign, outdoor garden retreat, Cllr tree planting, Recycle, Reuse and Reduce initiatives). -To successfully manage the Facilities Services at the main County Hall building complex, which is the highest profile building within the ECC portfolio. The role will involve a high level of Customer engagement at all levels, building robust relationships with Essex Property and Facilities team and other ECC key stakeholders which is pivotal to MITIE's service offering on the contract. -Ensure that all PPM and Reactive calls, SLA's and KPI's, including the Company's set targets, are met for County Hall. -Lead by example with regards to health and safety, compliance with statutory and contractual legislative requirements. -To manage and develop a professional and effective operational team, ensuring objectives are set, monitored and achieved and that all employees are appraised and have a personal development plan. -To attend and fully participate in training and appraisal activities as required. -To build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations. -Establish and manage site and priority escalations to ensure an effective response -To establish, maintain & lead on educational programmes and recruitment within the local community for young persons, vulnerable persons & minority groups. (Mitie Apprenticeship, Mitie/ECL Ready2Work, ECC GoldLay Gardens, ECC National Citizenship, ECC Recruitment fairs, ECC short work placements, ECC Volunteering days)

Requirements

• accreditations
• facilities management
• communication
• hard services
• soft services
• ppm

What You Bring

-Holding relevant accreditations or qualifications to support daily operations. -Extensive experience within Facilities Management or equivalent. -Excellent communication skills both written and verbal. -Having knowledge of Hard services but utilising Soft services knowledge to support the operations within Cleaning, Porterage and Security. -Ability to network and liaise with all individuals onsite. -Confident to carry out PPMs, remedial and reactive works. -To understand and complete all work related documentation accurately and on time to all levels of management as required.

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