Scheduling Dispatcher

Overview

Dispatches and schedules maintenance work orders, optimizing technician utilization.

Key Responsibilities

• work orders
• scheduling
• utilization
• service requests
• priority
• reporting

Tasks

-Monitors and follows up on work order progress to ensure timely completion -Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources -Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources -Receives service requests from the call center and documents service request details into a work order -Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc. -Assesses and assigns priority to the work order -Provides support to facility management operations projects by planning and scheduling Technicians’ to project work -Prepares reports to assist in monitoring work orders and resource planning

Requirements

• ms outlook
• ms excel
• dispatch
• customer service
• facility management
• on-call

What You Bring

-1 to 3 years of dispatch, scheduling or customer service work experience -Ability to work well under pressure -Ability to understand service request requirements and assign work orders to appropriate Technicians -Good communication skills -Ability to allocate work orders that result in optimal human resource utilization -Must be able to work shifts, be on-call and be available to respond to emergencies -Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases -Strong customer service orientation along with strong customer service skills and sense of urgency -Understanding of and previous work experience within the facility management services organization, an asset -Ability to prioritize work orders based on order of importance and impact

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About Bgis

-Founded with a focus on providing top-tier facility management services across North America. -Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets. -Works with various sectors, including commercial, industrial, and government infrastructure. -Provides services ranging from facility management to energy optimization and project management. -Offers a range of solutions, from technical services to space planning and design. -Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Sector Specialisms