Money and Benefits Partner

Overview

Support customers with benefits, grants and financial inclusion to sustain housing.

Key Responsibilities

• upskilling
• customer outreach
• collaboration
• partnerships
• financial inclusion
• digital inclusion

Tasks

-Upskill colleagues in the Housing Services Team, equipping them to support customers facing exclusion in areas like health, employment, and finance. -Connect with customers to understand their vulnerabilities and identify tailored support solutions. -Collaborate with internal teams and external agencies to strengthen our signposting offer and create meaningful partnerships. -Champion financial and digital inclusion, helping people navigate challenges and build resilience.

Requirements

• cih level3
• gdpr
• digital inclusion
• welfare benefits
• multi‑channel support
• stakeholder collaboration

What You Bring

-Experience delivering support and guidance to customers across multiple communication channels. -CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience -Proven ability to work across departments and collaborate with multiple stakeholders. -Experience working with statutory and third-sector organisations to deliver services to vulnerable populations. -Understanding of digital inclusion methods and the delivery of high-quality services through technology. -Strong knowledge of welfare benefits, grants, and income maximisation tools. -Strong understanding of GDPR and customer data handling, as well as safeguarding practices.

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Benefits

-Unlock access to grants, funds, and services that empower individuals to stay in tenancy, return to work, and lead more independent lives.

About Accent Group Ltd

-Founded in 1966, the company has grown from a small provider into a major charitable housing association in England. -Delivers new-build and resale shared ownership homes through its Homemade sales arm. -Typical projects include affordable rentals, sheltered schemes for over‑55s, and community‑focused housing developments. -Specialises in residential, affordable housing, independent living and shared ownership sectors. -Unusually, it runs a ‘Customer Voice’ group enabling residents to directly shape its services and policies.

Sector Specialisms

Interview Process

-stage 1: call with hiring manager to discuss role, experience and goals. -stage 2: role‑related assessment, behavioural & scenario‑based interview, plus a pre‑submitted customer service questionnaire.

Visa Sponsorship

-no visa sponsorship is offered; candidates must already have uk work eligibility.