Field Service Delivery Manager

Overview

Lead signalling & operations teams to ensure safe, efficient railway service

Key Responsibilities

• safety compliance
• incident response
• train operations
• fire safety
• team leadership
• stakeholder management

Tasks

-Implement and comply with the relevant National Operating Procedures, the Rule Book, applicable elements of Occupational Health & Safety Management and the Safety Management Systems to deliver a safe and efficient railway. -Direct and support the on-site operational response to incidents and accidents through the coordination of both service and infrastructure recovery and support the implementation of contingency plans to maintain operational resilience. -Direct the local operations resource to deliver the day-to-day train service including during times of perturbation and provide expert guidance into agreed contingency plans to facilitate the recovery of the asset and to maximise train performance. -Obtain operational competencies for designated locations as required and where competent to do so to provide operational support during times of high workload and/or in times of exceptional circumstances. -Act as Person Responsible for Fire Safety (PRFS) and maintain relevant operational locations to associated Network Rail standards to maintain compliance. -Establish a robust safety culture through assuring the delivery of safety bulletins and relevant safety briefings to the operations team. Provide additional briefings to the operations team where required to maintain compliance with Network Rail standards and procedures. -Lead and direct the designated signalling and operations teams, acting as a role model and mentor, implementing Network Rail policies professionally and efficiently and operating within a controllable Operational Expenditure (OPEX) budget and procurement rules, to develop a high performing team that delivers an optimum train service. -Undertake initial investigations into operational incidents, including interviews and obtaining written reports where necessary, to capture perishable information that will inform full investigations. -Specify, allocate and maintain operational vehicles and response equipment to maintain compliance with Network Rail safety regulations. -Establish effective relationships with relevant customers and stakeholders, internal and external including attending and/or chairing meetings with stakeholders as required to deliver an optimum service to our customers and passengers.

Requirements

• level 1
• level 2
• lin qualification
• root cause
• it reporting
• leadership

What You Bring

-Understanding financial systems and budgets. -Ability to gain appropriate assessor competence -Ability to engage in employee relation issues -Planning and organisation skills -Ability to attain Level 1 rules competency -Ability to attain rules and regulations level 2 and designated location competencies -Ability to attain relevant trackside competencies -General understanding in business improvement processes -Understanding of customer needs and requirements -Hold full driving UK licence -Decision making skills, assertiveness -Ability to lead, manage and develop people -IT skills in relation to report writing, corporate IM packages -Ability to react to emergency situations safely and effectively in an operational environment -Ability to attain Level 1 investigation qualification, i.e. LIN qualification -Experience of investigatory skills (Root Cause Analysis)

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Benefits

-75% off leisure travel for you and your family -Flexible working arrangements -A choice of contributory pension schemes -75% off the cost of a season ticket for travel to work -28 days annual leave, plus bank holidays

About Network Rail

-Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system. -Ensures the safe passage of trains through its management of critical railway assets. -Origins date back to 2002, when the rail infrastructure was brought into public ownership. -Based in Milton Keynes, it is a crucial player in delivering major transportation projects. -Typical projects include track renewal, station modernization, and large-scale electrification efforts. -Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK. -Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions. -Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers. -Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK. -Committed to improving sustainability and reducing the environmental impact of rail transport.

Sector Specialisms