Community Manager

Overview

Oversee all aspects of property operations, staff, leasing, finances, and compliance.

Key Responsibilities

• contract management
• maintenance requests
• rent collection
• budgeting
• lease processing
• accounts payable

Tasks

-Make bank deposits daily and/or as required. -Inspect Community and apartments in accordance with Conifer policy. -Maintain and submit regular and timely attendance records of all team members under his or her direction. Ensure overtime is reasonable and necessary, with Regional Manager approval where appropriate. -Recruit, hire, train and be responsible for work performance by all team members under his or her direction to include, but not limited to, coaching, mentoring, and regular performance management of team members in accordance with Conifer policy and procedures. -Ensure complete implementation and compliance with all housing program requirements and directives as appropriate. -In conjunction with Maintenance Supervisor, draft approval memos and contracts for approval and supervise outside contractors working on the property to ensure contract compliance. -Ensure that community is maintained to Conifer standards. -May be required to assist at other Conifer locations as needed. -Provide excellent customer service to residents and resident organizations; respond timely and professionally to any inquiries including resident concerns. -Maintain clean resident and subsidy ledgers. -Ensure that all maintenance requests are handled on a timely basis while effectively communicating to the residents. Ensure that appropriate written records are kept of all maintenance work completed. -Actively manage the occupancy of the property, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends and vacant units are turned and leased timely. -Collect rents and handle delinquent accounts in a timely and efficient manner. -Assist in development of annual budget and work within the approved budget. Seek Regional Manager approval for any unbudgeted expenses. Complete monthly variance reports and actively contribute to reforecasts as required. -Work effectively with local housing authority, if applicable, to ensure timely leasing and recertifying of applicants/residents. -Market and approve/disapprove all applications for rental; prepare, process and sign all leases and related forms. -Process all accounts payable timely and in accordance with budget and Conifer procedures. -Immediately report accidents and emergency situations to Risk Management and Regional Manager. Complete and submit the proper incident reports. -In conjunction with Maintenance Supervisor, obtain competitive bids for contract services and capital improvements; process bid packages per Company procedures. -Follow and enforce all Conifer policies and procedures. -Perform written evaluations of employees and make recommendations for salary increases and/or advancement, under the supervision of Regional Managers and VPs. -In a professional and timely manner, and in accordance with Conifer policy, respond to and address all internal and external requests for information or action. -Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.

Requirements

• yardi voyager
• msoffice
• cos
• tcs
• compliance
• accounting

What You Bring

-Collaborative, friendly to effectively handle issues as they arise. -Minimum High School degree/GED equivalent required. -Associates Degree in Business or some college desired; Bachelors’ degree a plus. -Certified Occupancy Specialist (COS) -Yardi Voyager experience desired or other accounting or housing software programs a plus. -Demonstrated excellent written/oral communication skills. -Preferred: Must be fluent Spanish. -Strong MSOffice skills (Word, Excel, PowerPoint, Outlook) for effective communications. -Demonstrated experience in solving resident, personnel, vendor and financial problems. -Certifications Preferred or willing to obtain: -Flexibility – able to prioritize projects and adapt work projects quickly when needed. -Minimum 1-3+ years prior site management or apartment management housing experience, preferably in affordable housing. -Physical attendance at assigned work location during scheduled hours is essential. -Compliance experience or knowledge (LIHTC, HUD-Sec. 8, RD, others) strongly preferred. -Minimum 1+ years team supervision experience including training and performance management skills. -Tax Credit Specialist (TCS) -Strong organizational, time management, and multi-tasking skills to meet required deadlines. -Resourceful; effective problem-solving skills. -Excellent interpersonal and customer service skills. -Positive outgoing attitude to assist residents, visitors, fellow employees, community representatives -Flexibility to travel for training, meetings, conferences, as scheduled. -Reliable transportation and valid drivers’ license needed. -S.T.A.R. Training -Able to work both independently and a team. -Demonstrated prior customer service or sales experience a plus. -Accounting experience with budgeting, accounts receivable & payables, variance analysis strongly preferred. -Ability to exercise good business professionalism and business judgment at all times.

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Benefits

-40 Hours per Week -F.I.G.H.T. Village Apartments located at 186 Ward Street Rochester, NY 14605. -LIHTC (Low Income Housing Tax Credit)

About Conifer Realty

-Founded with a vision to provide high-quality, affordable housing and mixed-use developments. -Develops, finances, owns, and operates residential and commercial properties across the country. -A key player in urban revitalization and the creation of sustainable, vibrant communities. -Experienced in multifamily housing projects, with a focus on enhancing community living. -Specializes in tax-credit financing, bringing innovative funding solutions to housing projects. -Continues to grow through strategic partnerships and a commitment to long-term property management.

Sector Specialisms