Transportation Dispatcher-Scheduler
Volunteers Of America National Services (Voans)
Dedicated to providing affordable housing and senior healthcare across the U.S. and Puerto Rico.
Schedule and dispatch transportation for senior participants to appointments and day center.
12 days ago ago
$45,000 - $55,000
Junior (1-3 years)
Full Time
Lanham, MD
Onsite
Company Size
3,000 Employees
Service Specialisms
Housing Development
Housing Operations
Healthcare Development
Healthcare Operations
Supportive Services
Sector Specialisms
Behavioral and Mental Health
Addiction and Substance Use Disorders
Family Focused Treatment
Mental Health Crisis Counseling
Mental Health Housing / Residential
Children, Youth and Families
Child Care Resource and Referral
Childcare Services
Role
Description
vehicle maintenance
transport scheduling
schedule optimization
team communication
participant coordination
overtime management
- Considers the needs of the participant and requirements of the PACE Center. Communicates these changes to Transportation Manager.
- Assists in scheduling vehicle maintenance and equipment to operate within manufactures recommendations.
- Schedules Transportation for participants to and from the Day Center, medical/specialist appointments, and activity outings, as requested by the Interdisciplinary Team via the plan of care. Also Schedules Transportation for last minute emergencies that arise.
- Functions as a member of the Interdisciplinary Team when appropriate.
- Communicates with Transportation Manager daily to be updated on participant conditions/ changes, plan of care changes, or Interdisciplinary Team requests
- Develops schedules to limit employee overtime hours as much as possible.
Requirements
pace care
high school
elderly care
driver’s license
background check
relationship building
- Familiar with Pace Care Scheduling Program to be able to gather information needed for timely and efficient individual transportation and home care schedules.
- Must pass a background check and drug screen.
- Skilled in establishing and maintaining effective working relationships with participants, caregivers, drivers and co-workers.
- High school diploma or equivalent required;
- Have a minimum of one years’ experience in working with the frail elderly.
- Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
- Valid Driver’s License in state of hire.
Benefits
- 403(b) Retirement Plan;
- Employee Assistance Program (EAP)
- Life insurance (with an option to purchase additional)
- Quality training, continuing career education and leadership programs
- Ministry Program
- NEW! NetSpend option: 50% of wages before payday
- Short term disability
- Paid Time Off (Vacation, Holiday & Sick Days)
- Medical, Dental and Vision Insurance
- Wellness program
- Loan program
- Career scholarship
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
- must pass a background check and drug screen.
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Company
Overview
1997 Founded
Year of establishment
The company was established through the merger of housing and senior care operations with the goal of strengthening its national impact.
240 Properties
Affordable Housing Portfolio
The company develops, owns, and operates approximately 240 affordable housing properties across 40 states and Puerto Rico.
32,000+ Individuals
Annual Support Recipients
Annually, the company supports over 32,000 individuals, including seniors, the disabled, veterans, and low-income populations, through its housing and healthcare services.
- Operates six senior campuses, multiple skilled nursing and assisted‑living facilities, home health agencies, and PACE sites nationwide.
- Combines real estate development with supportive services, leveraging tax credits and varied financing to serve low-income, senior, disabled, and veteran populations.
- Projects range from independent living and memory care to integrated housing-health campuses—some nationally unique 'Aging with Options' sites.
- Asset management ensures property longevity, compliance, and value optimization within a federally assisted housing portfolio.
- Standout fact: One of the few nonprofits that seamlessly integrate large-scale affordable housing with senior healthcare services.
Culture + Values
98% Resident Engagement
Regular Consultations
Residents regularly consult with service coordinators to ensure engagement and support.
77% Employee Endorsement
Great Workplace Ranking
77% of employees endorse the workplace, exceeding the benchmark of 57%.
87% Special Meaning
Work Satisfaction
87% of employees feel their work has special meaning.
84% Trusted
Employee Trust
84% of employees feel trusted and responsible in their roles.
- Focus on 'physical, social, emotional, intellectual, spiritual, service, and financial' wellbeing dimensions
- Supportive and customizable methods to create satisfying, stimulating lives
Environment + Sustainability
13,000 affordable‑housing units
Affordable Housing Units
Operates a large-scale portfolio of affordable housing units across the United States, enabling significant sustainability impact through economy of scale.
- Asset Management team reviews portfolio for 'green' investment opportunities to improve property performance and environmental impact
- Strategic plan priority: 'Smart, Sustainable Mission Growth' with community‑centered solutions (implies sustainable development)
Inclusion & Diversity
- Affirm all people are created equally and acknowledge some endured unfairness or inequity
- Celebrate differences and embrace diverse perspectives to innovate and strengthen impact
- Promote inclusive environments where all feel accepted and valued
- Pursue equity reflected in equal access, treatment and outcomes
- Leadership action: close leadership diversity gaps; expand diversity‑aligned partnerships; engage diverse suppliers
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