Parts Counter Sales Associate

Overview

Assist customers with parts sales, orders, and inventory in a fast-paced environment.

Key Responsibilities

• customer service
• order management
• invoice processing
• inventory count
• forklift operation
• quote preparation

Tasks

-Provide excellent customer service to internal and external customers: -Process paperwork including invoicing to customers and matching invoices to purchase orders. -Effectively communicate product knowledge to customers, research customers' requests to determine correct part(s). -Communicate with vendors and manufacturers when required. -Provide exceptional customer service to all customers, manufacturers, distributors, and co-workers. -Assist and provide support to Modern’s Product Support Sales Representatives (PSSR’S). -Participate in annual parts inventory physical count. -Will be required to operate a forklift to load and unload items. -Coordinate with the Credit Department concerning the credit status of the customer’s account. -Manage parts orders and provide customers with order status updates. -Teamwork: cooperate and support others within the Parts Department and the Modern Machinery organization. -Process phone, email, and walk-in parts orders. -Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals. -Prepare quotes and provide product lead times, and freight costs to customers.

Requirements

• high school
• microsoft office
• heavy lifting
• detail oriented
• communication
• customer data

What You Bring

-Personal accountability and self-management to prioritize and complete all tasks required of the position. -High School Diploma or GED. -Proficient in Microsoft Office products (Outlook, Word, and Excel). -Must be able to lift 50 lbs. in a safe manner and utilize ladders for items that are off the floor. -The individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment. -Ability to manage relationships both internally and externally. -Effective verbal and written communication skills. -Previous parts experience is helpful but not required. -Ability to use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes to customer orders.

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Benefits

-Employee Assistance Program -Company Paid Disability Benefits -401k/Roth Retirement Savings Plan with Company Match -Participation in Annual Incentive Plan (AIP) -Company Paid Life Insurance -Paid Time Off (Vacation, Sick, Holiday, and Bereavement) -Medical, Dental, Vision, and Prescription Insurance -Gym Membership Reimbursement Program -Family Scholarship Program

About Modern Machinery Co., Inc.

-Began as a single-location dealer of heavy machinery in Spokane, Washington. -Expanded across the Pacific Northwest, now operating full-service branches in Idaho, Montana, Oregon, and Washington. -Offers customers new and used heavy equipment sales, rentals, parts, and 24/7 emergency field service. -Project types span construction sites, mining operations, and forestry ventures, requiring rugged, specialized machines. -Specialists support sectors in Construction, Mining, and Forestry with tailored equipment solutions. -The Boise facility features a repair shop with 12 service bays and round-the-clock field service. -Missoula serves as headquarters for hydraulic component rebuilds and houses a 25,000 sq ft warehouse.

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