Senior Customer Service Advisor - Sales
Jewson
Building materials supplier offering a wide range of products for construction projects.
Senior sales advisor delivering customer service and driving sales in a builders merchant
8 days ago ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Kent, England, United Kingdom
Office Full-Time
Company Size
6,000 Employees
Service Specialisms
Project estimating
Tool hire
Brick and timber specialist
Kitchen and bathroom showrooms
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
relationship management
account advice
order processing
order fulfillment
account development
upselling
- Build strong, effective relationships with customers and suppliers, managing feedback accordingly
- Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
- Act as a direct support to branch management and work closely with the area sales manager
- Ensure all customer orders are fulfilled in a timely fashion
- Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
- Follow plans to continuously improve customer experience
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Support the branch team to deliver success and suggest opportunities for continuous improvement
- Develop new customer accounts and lapsed accounts
- Maximise customer interactions to drive sales and profit targets through upselling and cross-selling relevant products offering specific product advice
Requirements
communicator
leadership
sales
experience
market
- A strong communicator with some leadership experience
- A strong sales focus with experience in a similar role
- Understand local market issues and communicate to Manager to support sales growth plans
Benefits
- A competitive salary and benefits package, plus generous staff discounts
- Flexible working arrangements to help you balance work and life
- A supportive team environment where your contributions are recognized and valued
- Opportunities to grow your skills and career within our organization
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
170 years
Company History
Operational and evolving in the UK market for a significant period.
- With a vast network of branches across the country, serves a wide range of construction projects.
- Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools.
- Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy.
- Known for providing tailored solutions with a focus on quality and service.
- A trusted partner, having supplied products to iconic buildings and landmark projects.
- Prides itself on expert knowledge across its materials, helping clients choose the right products.
Culture + Values
- Safety is a top priority
- Customer satisfaction is a focus
- Committed to continuous improvement
- A team-driven business
- Act with integrity
- Passionate about providing sustainable solutions
Environment + Sustainability
Net zero by 2050
Carbon Emission Target
Achieving net zero carbon emissions by a significant future date, marking a commitment to sustainability and climate action.
Over 90%
Responsibly Sourced Products
A substantial majority of products are sourced responsibly, reflecting a dedication to ethical and sustainable practices.
- Aiming to reduce carbon emissions in supply chain operations
- Committed to supporting circular economy principles, including waste reduction and recycling
- Promoting sustainable building materials and energy-efficient solutions
Inclusion & Diversity
26% Leadership Roles
Women in Leadership
Reflects the proportion of women in leadership positions within the company, highlighting gender representation at senior levels.
- Jewson has a comprehensive diversity and inclusion strategy to create a fair and inclusive workplace for all employees.
- The company actively pursues attracting diverse talent through strategic partnerships and innovative recruitment methods.
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