Manager Customer Experience & Marketing Communications

Overview

Lead CX strategy, create customer communications, and manage website content.

Key Responsibilities

• data analysis
• stakeholder collaboration
• customer communication
• content strategy
• messaging guidance
• mathematical calculations

Tasks

-Gather data, analyze sales figures, consumer demand and market research -On these and all initiatives as relevant, proactively seeks to collaborate with key stakeholders in Sales, IT, HR, Operations, and Finance. -Contribute perspective on Marketing team’s range of key initiatives that fall outside of job scope -Respond to inquiries or complaints from customers or vendors, listen to them, ensure commitments are timely met, and communicate / set appropriate customer expectations -Apply concepts such as percentages, ratios, and proportions to practical situations -Write speeches, reports and procedures -Help craft USS vision for an overall Customer Experience program and contribute the Marketing perspective on ongoing cross-functional initiatives, and considering the customer journey for various customer segments/personas -Draft all customer communications for new products, programs, process improvements and policies, maintaining consistent USS Brand voice and in consideration of the interplay between various communications on customer perceptions -Use hands and fingers to handle, control or feel objects tools or controls -Speak clearly so customers can understand -Effectively present information to management, public groups, customers or employees -Read, analyze and interpret Company documents, Procedure manuals, Financial reports or Legal documents -Repeat the same movements -Owner website content strategy and website content writing. Contributes to future site wireframe strategy. -Interpret and carry out a variety of instructions -Sit while driving and stand while servicing products -Collaborate with internal communications for rollout of all programs that impact sales or other USS functions, ensuring alignment with customer messaging -Provide messaging guidance on other content created by Marketing team, including email marketing, social media, and collateral -Draw and interpret graphs of various forms -Perform complex mathematical calculations and strategic planning

Requirements

• ms office
• communication
• creativity
• teamwork
• marketing
• detail-oriented

What You Bring

-Understand the speech of another person -Strong communication skills, written and verbal and ability to present to all levels of internal and external management required -Understand how various issues affect each other and the outcome of projects; ability to improve upon existing approaches; ability to seek out opportunities to creatively transform projects -Think creatively and the ability to learn, assess and apply new concepts -Hear sounds and recognize the difference between them -Self-motivated, possess drive and enthusiasm with great attention to detail -MS Office tools (Word, EXCEL, PowerPoint) -Work independently with minimal supervision -Work well as part of a cross-functional team -Good Marketing acumen and the ability to assimilate and process Technical, Marketing ,and Sales information

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Benefits

-Adapt / be flexible -Commuter/Transit Account -Health Savings Account -Healthcare Flexible Spending Account -401(k) with employer match -Hospital Indemnity, Accident and Critical Illness -Employee Discounts -Employer-Paid Short-Term Disability -Dependent Care Flexible Spending Account -Employer-Paid Employee Assistance Program (EAP) -Voluntary Employee Life & Accidental Death and Dismemberment -Voluntary Spousal Life -Voluntary Dependent Life -Employer-Paid Employee Basic Life & Accidental Death and Dismemberment -Holiday & Paid Time Off (pro-rated for Part-Time employees)

About United Site Services

-Founded to provide high-quality portable sanitation services across various industries. -Expanded its services to include temporary fencing and other site services, catering to diverse project needs. -Key players in sectors such as construction, industrial, residential, and government infrastructure. -Known for its large-scale projects, including large construction sites, special events, and emergency response efforts. -A trusted partner for businesses needing reliable sanitation and fencing solutions for projects of any size. -Focused on operational efficiency, offering tailored solutions to meet specific client needs in challenging environments.

Sector Specialisms