Product Manager, User Workflows (Boston, MA)

Overview

Drive solution strategy and commercial outcomes for mobile access products.

Key Responsibilities

• ai analytics
• predictive modeling
• customer insights
• revenue growth
• metric tracking
• collaboration

Tasks

-Harness AI and analytics: Use AI and data analysis tools to uncover patterns in customer behavior, predict commercial opportunities, and inform solution decisions. -Make an Impact: Play a key role in transforming how people interact with spaces and cities worldwide while driving real commercial success. -Integrate intelligent capabilities: Partner with data science and engineering teams to embed AI features that enhance workflows, create predictive experiences, and deliver measurable value to customers. -Synthesize customer insights: Actively gather feedback from customers, prospects, and internal teams, using data-driven insights to make informed decisions about solution prioritization and improvements. -Drive commercial outcomes: Define and execute solution strategies that deliver measurable business results—revenue growth, customer retention, expansion opportunities, and quantifiable customer ROI. -Track business and product metrics: Monitor customer retention, net revenue retention (NRR), product adoption, engagement patterns, and other KPIs that connect product usage to commercial success. -Collaborate across functions: Work seamlessly with engineering and UX teams to ensure timely delivery of high-quality solutions while maintaining clarity of vision and commercial priorities. -Partner with commercial teams: Work closely with geographic sales and customer success pods to identify opportunities, prioritize solutions that unlock revenue, and support deal cycles with compelling technical and business narratives.

Requirements

• enterprise saas
• product management
• 5-7 years
• data-driven
• technical credibility
• customer-facing

What You Bring

-Become a domain expert in our technology and the commercial real estate ecosystem. While prior experience isn't required, a willingness and eagerness to quickly become deeply knowledgeable is essential. -Adaptive learner who thrives in ambiguity, rapidly changing environments, and complex commercial landscapes. -Commercially minded problem-solver who instinctively connects solutions to business outcomes and customer value. -Technical credibility: Proven experience working closely with engineering and UX/design teams in agile or iterative environments. You can hold your own in technical discussions and make informed trade-offs. -Data-driven mindset: Demonstrated experience defining and tracking both product metrics (adoption, engagement, DAU/MAU) and commercial metrics (retention, expansion, pipeline influence). -Deep curiosity and rapid learning ability, especially in unfamiliar technical and commercial domains. -Customer-facing confidence: Comfortable engaging directly with customers, prospects, and partners—presenting solutions, gathering feedback, and representing HqO in high-stakes settings. -Five-tool player: Equally comfortable diving deep technically with engineers and presenting ROI narratives to C-suite buyers. -Exceptional communication skills: Experience creating compelling customer-facing materials, business cases, ROI analyses, roadmap updates, and internal documentation. -Effective communicator across all audiences—engineering, sales, executives, and customers—translating seamlessly between technical and business stakeholders. -Willingness and ability to travel 30-35%, including international travel to the EU. -Enterprise SaaS experience is strongly preferred, particularly in B2B environments where you've worked closely with sales, customer success, or account management teams. -Commercial fluency: Experience with metrics like ARR, NRR, customer retention, expansion revenue, or customer lifetime value. You understand how product decisions affect the bottom line. -5–7 years of experience in product management, solutions engineering, technical consulting, or a similar role at a software or SaaS company—ideally with direct exposure to commercial teams or revenue outcomes. -Proven track record of delivering solutions that drove measurable business impact. You should be able to clearly articulate what was built, why it mattered, the commercial results it generated, and how customers benefited. -Customer-obsessed: Genuine passion for understanding customer problems and designing solutions that drive their success. -Own the customer narrative: Deeply understand customer challenges, translate them into actionable solutions, and clearly articulate business value to internal stakeholders and external clients. -Experience with distributed teams, but you genuinely love being in the office and can tell us exactly why in-person collaboration makes work better. -Results-driven owner with demonstrated accountability for both product and commercial outcomes.

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Benefits

-Fully paid parental leave (12 weeks), in addition to state and federal leave standards -Pre-tax commuter benefits for qualified travel expenses -Bonus: Expertise in user management, mobile access, or physical security technologies is helpful but not required—we care more about your ability to learn quickly and deliver commercially than your résumé keywords. -Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert-led courses) -Unlimited time off to recharge -Comprehensive medical, dental & vision plans for you and your dependents

About Hqo

-Reimagining how people experience space through tenant-centric digital tools for landlords and property teams. -Already deployed across 1,500+ properties worldwide and trusted by 57% of Fortune 100 companies. -Typical projects include experience management implementations, intelligence dashboards, and amenity marketplaces. -Specializes in property operations, tenant engagement, workspace booking, and platform intelligence.

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