Service Coordinator

Overview

Coordinate service work, manage orders, and ensure customer communication.

Key Responsibilities

• customer communication
• billing support
• work orders
• scheduling
• parts ordering
• warranty management

Tasks

-Communicate with external customers on a regular basis about job status, operations, customers need, and more. -Maintain great relationship with customers by providing best-in-class customer service and ensure all service requirements are met. -Offer both billing and collects support which is an integral part of the company’s financials. -Demonstrate independent judgment by working with customers on issues regarding their service needed, finding ways to solve problems and/or troubleshoot to achieve the wanted result. -Manage all customer service repair work orders from start to finish including scheduling, tracking, ordering parts, subcontractor management, startup management, warranty management, close-out, and invoicing. -Work with both internal and external customers to coordinate service work.

Requirements

• microsoft 365
• associate degree
• service coordination
• problem solving
• self-motivated
• adaptability

What You Bring

-Must have background using Microsoft 365 Suite. -Ability to work under pressure, adapt, and meet deadlines. -Self-motivated and can work independently. -Strong problem solving and critical thinking skills. -Associate degree in related field is preferred. -Proven experience in service coordination. -Willingness to ask questions. -Strong work ethic.

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About Daikin Applied Americas

-Now fuels complex projects: water-cooled chillers, air-handlers, modular central plants and rooftop units across North America. -Typical deployments include custom HVAC for data centers, sports venues, campuses and commercial towers. -Specialisms span commercial and industrial sectors, with strong energy and infrastructure focus. -Continues to innovate with compact chillers, heat-pump rooftop systems and intelligent equipment platforms. -Unusual fact: it evolved from war-time radiator and compressor maker, once built bomb-release gear for WWII.

Sector Specialisms