CEC Advisor

Overview

Manage work orders, coordinate services, and ensure FM delivery using Maximo.

Key Responsibilities

• maximo
• work order management
• procurement
• incident logging
• escalation
• contract updates

Tasks

-To take action to keep up to date with changes to the contract and sharing information learned with -To accurately record all information necessary to resolve reported service requests, incidents and -To handle and actively resolve any customer issues according to the Customer Complaint process. -Procurement of services from external supply partners, including purchase order creation and service -Responsible for the execution of the end-to-end work order management, including the co-ordination -To develop and maintain a good understanding of the core Maximo application, mobile and -To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service -To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new

Requirements

• cec contracts
• communication
• stress management
• customer service
• field service
• work order

What You Bring

-To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the -Excellent communication – both written and verbal -Ability to stay calm in a high paced environment. -Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential. -Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. -2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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