Customer Care Representative

Overview

Drive sales growth and retain service contracts for assigned customers.

Key Responsibilities

• retention management
• sales strategy
• customer liaison
• operations interface
• reporting
• policy compliance

Tasks

-Adhere to current Johnson Controls policies, procedures, products, programs and services. -Take responsibility for retention, customer satisfaction and growth within the customer base -Manage all retention activities within an assigned service agreement customer base of $2M-$3M. -Deliver increased sales against an assigned quota. -Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.). -Interface effectively with district operations to deliver and improve service delivery. -Determine customer needs and develop sales strategies to meet those needs. -Report progress and metrics to sales, operations and corporate teams on a weekly and monthly basis.

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Benefits

-Company vehicle, tools and equipment to complete all jobs -Extensive product and on the job/cross training opportunities - With outstanding internal resources -Paid vacation/holidays/sick time -Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one -Competitive salary

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

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