Regional Operations Manager - Janitorial

Overview

Oversee regional janitorial operations ensuring quality, client satisfaction, and staff management.

Key Responsibilities

• site audits
• employee training
• client coordination
• inventory management
• service scheduling
• compliance monitoring

Tasks

-While performing the duties of this job, the employee is frequently required to sit, stand, walk and talk or hear. The employee is required to use hands and fingers to handle and operate objects, equipment, tools, and controls; and reach with hands and arms. -Review daily site evaluations/audits to ensure safety, security and service standards are being met -Be responsible for sourcing, training, and orienting of new employees -Protect company and client assets from misuse and damage -Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests -Handle and assist with emergency procedures accordingly and as required -Monitor employee performance and apply progressive discipline as needed -Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently -Generate new account leads, respond to sales enquiries -Implement approved operational policies and procedures -Coordinate and execute event requests made by facility’s managers -Operate within the labour cost budget on a site-by-site basis -Plan, organize and manage day to day operations -Communicate with operations Managers from various facilities -Respond quickly and efficiently to all clients concerns and requests -Manage/track inventory and equipment -Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed -Prepare and Maintain service schedules according to client needs -Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols -Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice -Co-ordinate activities with other departments -Address and report any safety or security issues to the director of Operations

Requirements

• microsoft office
• driver's license
• management experience
• detail orientation
• communication
• teamwork

What You Bring

-The employee must occasionally lift and/or move up to 15 pounds. -Ability to work independently and as part of a team -Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions -Must be able to handle confidential information in an ethical and professional manner -Strong computer skills and excellent knowledge of Microsoft Office Software -Fluency in both written and oral English a must, Bilingual skills preferred -Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists -Must be able and willing to days / evenings / weekends and be available for on-call / standby and emergency call-outs as they arise -Specific vision abilities required by this job include close vision and the ability to adjust focus. -Familiarity with cleaning/battery operated equipment -Valid driver's license and own vehicle -Effective attention to detail and a high degree of accuracy -Excellent communication and strong interpersonal skills -Will be require to work with multiple Client accounts -3+ years of Management experience in operations of a Service-related field

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About Bgis

-Founded with a focus on providing top-tier facility management services across North America. -Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets. -Works with various sectors, including commercial, industrial, and government infrastructure. -Provides services ranging from facility management to energy optimization and project management. -Offers a range of solutions, from technical services to space planning and design. -Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Sector Specialisms

Security Clearance

-workers must be cleared through all security protocols.