Reception Manager

Overview

Manage front office operations and lead reception team at a luxury countryside retreat.

Key Responsibilities

• room turnover
• team supervision
• customer service
• financial management
• guest feedback
• operations management

Tasks

-Liaise with housekeeping & maintenance to ensure accurate room status, smooth room turnovers, and guest rooms ready on time. -Lead, train, and supervise the front office team; roster duty shifts; ensure continuous development. -Ensure high standards of customer service -Maintain and monitor front office financials -Handle guest feedback and complaints, ensuring prompt resolution and follow-up. -Manage all front office operations

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