Dispatch Operations Specialist

Overview

Provides primary dispatch and client support for traffic control operations.

Key Responsibilities

• dispatch coordination
• reporting
• system updates
• asset monitoring
• order entry
• client de-escalation

Tasks

-Complete required reporting (i.e. dispatch updates and market specific primary dispatch report) accurately and on time. -Learn and maintain working knowledge of PreCon standard operating procedures. -Participate in storm response and emergency order duties as required by the storm response and emergency order SOPs, and as needed based on order volume. -Manage hotel bookings for primary dispatch. -Identify and communicate support needs for traveling employees. -Navigate internal computer system HAMs module to check employee availability and restrictions to perform effective dispatches. -Update and maintain internal computer systems and records for equipment shifting and staged locations; identify and escalate upcoming equipment needs. -Dispatch and maintain Driver/Rider & Mentor/Mentee pairings. -De-escalate calls with clients and field employees; recognize when to escalate issues/concerns to appropriate staff. -Prepare regional dispatch to maximize use of employee and equipment resources in an accurate, logical, and safe manner. -Monitor asset telematics in relation to orders and assets. -Build working relationships with field management and field operations to plan orders. -Review client orders daily to create consistency for employee and client experience. -Work cross functionally with all OSC departments and Field Operations; collaborate to resolve client impacts and field operations issues/needs -Accurately enter and edit orders in the internal computer system (i.e. changes to: address, start time, crew size, Work Order #, Traffic Control Request, standing orders and equipment needs).

Requirements

• microsoft office
• dispatch ops
• associate degree
• high school
• problem solving
• safety boots

What You Bring

-Ability to prioritize, multi-task, and manage time. -High school diploma or equivalent -Strong written and verbal skills. -Ability to problem-solve -Steel toed boots or the ability to obtain prior to employment. -Two ( 2)+ years dispatch operations related experience -One ( 1)+ years experience with Microsoft Office products (Word, PowerPoint, Excel, Teams, etc.) -Ability to positively influence people and situations and build trust to support optimal outcomes. -Ability to utilize computers and related technology. -Maintain basic knowledge of office and field policies pertaining to dispatch operations. -Working knowledge of how to enter Incident Reports and capture accurate details. -Associate degree or bachelor's degree

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Benefits

-Employee assistance program -Medical, vision and dental insurance -Professional development opportunities -On-site fitness facility -Employee appreciation events -Health savings account -Paid holidays -401k w/company match -Generous paid time off -Company paid benefits (long term disability and basic life/AD&D) -Tuition and education assistance -Giving back to the communities we serve through paid volunteer time off

About Flagger Force

-Interfaces with state and national regulators to shape work-zone safety standards. -Typically handles lane shifts, rolling slowdowns, emergency storm deployments, and complex intersection setups. -Operates in infrastructure, transport, utilities, energy sectors, and emergency storm response.

Sector Specialisms