Senior Manager, Operational Readiness

Overview

Coach project teams on Suffolk's operational playbook and Procore usage.

Key Responsibilities

• procore expertise
• process coaching
• training delivery
• system support
• process improvement
• milestone support

Tasks

-Act as Suffolk’s Procore process expert, with a deep understanding of the nuances, workflows and keystrokes of the system: -Monitor and report on the effectiveness of coaching efforts, refining delivery methods based on feedback. -Support projects at critical milestones, such as startup and closeout, by partnering with Ops Ex and regional leaders to ensure alignment with process requirements and company standards. -Develop and deliver process-focused trainings that bring Suffolk’s Operations Playbook to life, translating best practices into practical, actionable steps for project teams. -As needed, provide technical support and training on core systems (Procore, Autodesk, etc.) with regards to operational processes. -Serve as a trusted advisor and SME for the creation of all operational training content. Conceptualize, develop, and deliver on key operational training materials. -Drive process adherence across all Operations Excellence processes through the consistent reinforcement of SOPs through coaching -Provide coaching on how to maximize Procore’s capabilities in alignment with Suffolk’s operational playbook. -Stay current on new features, tips, and best practices, proactively sharing updates with teams. -Support ongoing Ops Ex initiatives as required. -Provide hands-on, role-specific coaching and guidance (often in person) to help teams effectively deliver the Suffolk Way. -Design, deliver, and continuously improve operational trainings to support emerging markets and sectors, ensuring teams are equipped for success. -Identify opportunities for process improvement by gathering feedback, best practices, templates, and tools from project teams, and collaborate with the Process Excellence team to design, implement, and share enhanced processes with the appropriate stakeholders.

Requirements

• bachelor's
• 8-10 years
• leadership
• problem-solving
• travel
• communication

What You Bring

-Ability to travel frequently to project sites. -Strong problem-solving and analytical skills. -Strong leadership and team management skills. -Bachelor's degree (or commensurate experience) in construction management or related field. -8–10 years of progressive experience in construction management, overseeing projects from planning through completion. -The Senior Manager should be a self-starter who is ready to roll up their sleeves and make an impact, able to take a step back and think through the big picture to choose the best solution, highly collaborative, detail-oriented, organized, and able to achieve outcomes in a fast-paced environment. -Willingness to self-reflect and learn new skills related to coaching and facilitating teams. -Strong understanding of Suffolk project management processes and best practices. -Excellent communication and interpersonal skills. -Proven experience leading teams in a construction management setting.

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About Suffolk Construction

-From its Boston headquarters, they expanded through strategic acquisitions in healthcare and regional offices across the US. -Their portfolio spans iconic projects like Wynn Everett casino, GE’s Boston headquarters, major airports, and mixed-use towers. -They offer full-spectrum services: pre-construction, construction management, general contracting, and design-build. -They operate Centers of Excellence across sectors such as aviation, mission-critical, education, healthcare, and hospitality. -Their approach combines cutting-edge technologies like AI, VR, and virtual design with collaborative, people-focused execution. -Notable innovations include VR groundbreaking ceremonies and AI-driven risk modeling on complex builds. -Projects range from large-scale casinos and airport terminals to universities, residential towers, and mission-critical facilities. -Despite its scale, they maintain a reputation for a regimented culture and a meritocratic, performance-driven ethos.

Sector Specialisms