Project Coordinator

Overview

Provide admin and coordination support, manage communication and customer service for projects.

Key Responsibilities

• project communication
• quote preparation
• customer engagement
• field coordination
• project administration
• complaint management

Tasks

-Be part of, and support, the central point of communication for queries related to the project, whilst liaising with the Operations Director, Project Manager, and all Site Staff (including Sub-Contractors) where appropriate. -Assists with producing quotes for Green Homes applications. -Focus on customer engagement and service, ensuring the successful delivery of the project. -Liaising with field-based teams daily to ensure job allocation and completion, as well as notification of signs offs on the client database to provide completion packs. -Have a clear understanding of the day-to-day basis of the project, as well as the tasks assigned to ensure the smooth running of the project from an administration perspective. -Respond, log, and track any customer complaints ensuring a successful outcome is reached.

Requirements

• customer service
• prioritization
• commitment
• flexibility
• communication
• problem solving

What You Bring

-Exceptional customer service skills with the ability to prioritize work to deliver successful outcomes. -Demonstrate a high level of commitment and flexibility to deliver projects within budget & timeframe. -Excellent communication skills, with proven ability to influence others and be able to convey technically challenging information through a variety of platforms including presentations, written reports, diagrams, and graphics. -Ability to solve problems and resolve any conflicts that may arise.

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Benefits

-Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more). -Career stability with a growing organisation. -28 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure!) -Pension scheme, Life assurance & access to flexible benefits scheme. -Employee Assistance Programme with 24 hours telephone and online access

About Sureserve

-Delivers reliable energy efficiency services across the UK. -Specialises in energy management, compliance, and asset maintenance. -Focuses on optimising energy use and ensuring regulatory compliance for clients. -Works with a broad client base, from local authorities to major utilities companies. -Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control. -Has completed diverse projects, including residential refurbishments and industrial energy upgrades. -Utilises innovative technologies to drive energy savings and sustainability. -Strong presence in both public and private sector projects across the UK. -Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.

Sector Specialisms

Security Clearance

-employment screening including a dbs check will be required.