Accounts Receivable Specialist - Service & Preventative Maintenance Collections
Macdonald-Miller Facility Solutions
Accounts Receivable Specialist with a focus on Service & Preventative Maintenance collections.
19d ago
$27 - $35
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Seattle, WA
Office Full-Time
Company Size
2,503 Employees
Service Specialisms
Design‑build mechanical contracting
HVAC & mechanical systems
Plumbing
Electrical
Alternative energy solutions
Smart Building technologies
Performance contracting
Mechanical repairs
Sector Specialisms
Commercial
Healthcare
Industrial
Multi-Trade Prefabrication
Mechanical Systems
Building Systems
Engineering
Heating, Ventilating & Air Conditioning (HVAC)
Role
What you would be doing
- Facilitate and process credit card payments, ensuring secure handling of payment information in accordance with PCI compliance standards.
- New construction - Engineering, fabrication and install of mechanical systems for new projects following lean construction practices
- Serve as a key point of contact for customer inquiries related to service billing, payment status, and account reconciliation—including providing support for customers needing assistance with credit card payment options.
- Maintain detailed records of all collections activities, customer communications, payment commitments, and any service-related disputes.
- Own the collections process for Service and Preventative Maintenance invoices, proactively contacting customers via phone, email, and mail to follow up on outstanding balances.
- Continuously recommend and implement improvements in the AR and collections process to increase efficiency, reduce billing cycles, and enhance the customer experience.
- Investigate and resolve billing issues or disputes, often related to scope of service work, contract terms, or preventative maintenance scheduling, by working cross-functionally with Service Account Operations Managers.
- Partner closely with the cash application team to ensure payments—including credit card and ACH payments—are properly applied, resolving discrepancies swiftly.
- Building performance - Control systems, fault detection, energy services and remote monitoring
- Consistently maintain or reduce days billing outstanding to 45 days or less for assigned accounts, with a target of keeping 60+ day aging at or below 15% of total receivables.
- Generate and analyze AR aging reports with a focus on identifying service-related delinquencies and escalating problem accounts as necessary.
- Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response
What you bringBenefits
- 401k retirement plan including Company matching
- Safety - Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families
- Employee and dependent life insurance
- Wellness Program
- Vacation and Sick Compensation (PTO), and Holiday Pay!
- Disability income protection including short term and long-term disability
- Employee Assistance Program
- Medical, dental, vision for employees (coverage available for dependents for shared premium)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and background checks might be conducted for this role.
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Company
Overview
1965
Year Founded
The company's origins trace back to 1965.
11 locations
Geographic Presence
Expanded across the region with 11 strategic locations.
$483 million
Annual Revenue
Generates approximately $483 million annually.
50k sq ft
HQ Expansion
A 50,000-square-foot hybrid HQ with advanced tech facilities.
- Headquartered in SeaTac with its own prefabrication shop, tackles projects of all sizes.
- Specializes in HVAC, mechanical systems, plumbing, electrical work, energy management, and smart building solutions.
- Designed and maintained systems for office towers, healthcare and biotech facilities, industrial plants, and mixed-use developments.
- Operates with a self-performed service fleet and a strong financial track record.
- Moved to a hybrid HQ featuring a VR lab and real-time command center.
- History includes a buy-out from public ownership, reinvigorating under independent leadership.
- Focuses on performance contracting, mechanical innovation, exposed ductwork, and futuristic control automation.
- Safety first. Always. No exceptions.
- Commitment to building long-term relationships.
- People-centric focus - investing in employees, customers, and communities.
- Integrity and transparency in all actions.
- Continuous improvement - always learning, evolving, and innovating.
- Excellence in everything we do.
2050 Target
Net-Zero Carbon Emissions Goal
Aiming to achieve net-zero carbon emissions by the year 2050.
- Promoting sustainable building practices.
- Increasing energy efficiency in client facilities.
- Investing in clean energy solutions.
- Advocating for green building certifications like LEED.
- Developing sustainable HVAC and mechanical systems.
26%
Gender Diversity
Reflects the percentage of women employees across all roles within the company.
- Commitment to fostering an inclusive workplace.
- Employee resource groups supporting diverse backgrounds.
- Ongoing initiatives to attract and retain underrepresented groups.
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