Lead Assessor

Overview

Manage competency assessments for passenger services, ensure staff competency and compliance.

Key Responsibilities

• cms reporting
• audit management
• database update
• non‑conformance
• training coordination
• work instructions

Tasks

-Prepare CMS weekly detailed report, to be submitted to Passenger Services Manager. -Manage annual budget relating to staff competency and knowledge. -Provide effective communications and information with internal and external parties in an efficient and timely manner. -Attend Test Case Live exercise to ensure that all employees actions are in line with updated Work Instructions. -Responsible for dealing with Operational and Training enhancements for the Passenger Services Department. -Coordinate with Training and Competency department for any training, refresher and other concerns related to staff competency. -Liaise with the Passenger Services Manager and Rostering team for any roster arrangement/ amendment for staff to ensure that assessment will be done on time. -Assist stations during special events and emergency situations. -Ensure that the Stations team (made up of roles under the Passenger Services Manager) maintains the required level of competency to deliver a safe Metro environment. -Perform and carry out other duties as instructed / directed by the Passenger Services Manager, Deputy Head of Passenger Services. -Ensure that all members of the team are regularly reminded that the CMS is everyone’s responsibility. -Liaise with Training & Competence Internal Verifiers to ensure that CMS Assessments are up to date and properly documented. -Take action for Non Conformance related to the CMS. -Review updated work instructions and recommend changes if necessary. -Established and prepare regular CMS Moderation Meeting to ensure that Station Masters / Assessors have common understanding with regards to CMS updates. -Perform Train Emergency Evacuation, where applicable. -Interface with transportation interface (Dubai Tram). -Provide feedback regarding staff performance. -Ensure the retention of staff knowledge through various projects. -Assist the Passenger Services Manager in providing feedback and updating the work instructions. -Assist Station Masters, Assessors and other roles to complete assessments when necessary. -Prepare the CMS Monthly Summary Report, to be submitted to the Training and Competency Department. -Update and keep assessment record through CMS online data base and location plan. -Conduct internal CMS audit to ensure proper documentations and assessments are conducted on time.

Requirements

• qualified assessor
• degree
• station master
• it skills
• communication
• organisational

What You Bring

-A mature, proactive and responsible approach to work with initiative and problem solving capability. -Qualified Assessor and Key Instructor in all safety critical and non-safety critical tasks within Station Operations. -Ability to liaise in a professional and persuasive manner with staff at all levels in the organization. -Strong organisational skills, detail oriented, and the ability to handle multiple priorities. -Good communication skills and the ability to manage multiple tasks efficiently and work. -Ideally a degree holder or higher diploma of post-secondary education in a related discipline. -Thorough understanding of station operations and associated activities. -Must have 6 months prior experience working as a Station Master within Keolis-MHI Dubai Metro. -Ability to understand complex systems and possess good IT skills. -Good literacy and numeracy skills required for the role.

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About Keolis.Mhi

-Formed in 2021 as a joint venture combining Keolis (70%), Mitsubishi Heavy Industries Engineering (25%) and Mitsubishi Corporation (5%). -Won a 9-year contract (with potential 6-year extension) to operate and maintain Dubai Metro and Tram from RTA starting September 8, 2021. -Employs around 1,850 staff transferred from former operator to sustain near-perfect punctuality and operational reliability. -Typical projects center on controller systems, fare collection, operations and maintenance of urban light-rail networks. -Specialises in transport infrastructure, particularly metro and tram system operations across automated urban environments. -Blends Japanese engineering and French rail-operator expertise in a multicultural context enhancing service innovation.

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