Service Sales Manager

Overview

Drive robotics service sales, propose solutions, manage client relationships, meet revenue targets.

Key Responsibilities

• revenue tracking
• kpi management
• service sales
• proposal development
• customer relations
• contract execution

Tasks

-Ensure accurate documentation of customer interactions, quotations, and sales activities while working with customers and operations teams to achieve timely revenue realization and collections. -Meet defined business KPIs (Order Booking, Revenue, Collection, Order GM%) and strictly adhere to company policies, global guidelines, risk review processes, EHS standards, and behavioral expectations. -Promote and sell service offerings such as spare parts, upgrades, retrofits, service agreements, preventive and condition-based maintenance, digital services, repairs, and health checkups. -Understand customer requirements, propose suitable service solutions, prepare and deliver technical and commercial proposals, and follow up on leads generated by self or other channels. -Maintain strong relationships with existing customers, identify new business opportunities, and collaborate with internal teams to ensure smooth execution of service contracts.

Requirements

• be/b.tech
• plc
• robotics
• sap
• sfdc
• 5-8 yrs

What You Bring

-BE/B.Tech or Diploma in Electrical, Electronics, or Mechatronics Engineering with 5–8 years of total experience. -Experience in business development or customer-facing roles, with good analytical thinking and problem-solving abilities. -Working knowledge of PLC systems, communication protocols, Field Buses, and robotic peripheral equipment; experience in these areas is an added advantage. -Demonstrated ability to work independently and adapt to new technologies and evolving service offerings. -Strong foundational knowledge of pneumatics, hydraulics, mechanical and electrical systems—both hardware and software. -Minimum 2–3 years of relevant experience in robotics customer service sales, with at least 2 years in robot operation and maintenance. -Effective communication, presentation, and interpersonal skills; assertive yet collaborative approach. -Willingness to travel extensively; familiarity with tools like SAP and SFDC is preferred.

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About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms