Quality Supervisor & Customer Quality Auditor

Overview

Lead quality inspection, audits, and continuous improvement for bus manufacturing

Key Responsibilities

• product conformance
• quality kpis
• customer audits
• line inspections
• quality standards
• continuous improvement

Tasks

Collaborate with Operations and Engineering teams to ensure product conformance and adherence to build plans. Analyze, monitor, and communicate quality performance through defined KPIs and weekly status reports. Conduct Customer Quality Audits (CQA), provide feedback on scores, and ensure corrective actions are implemented. Develop and cross-train your team, ensuring skills growth and readiness to meet future challenges. Lead, coach, and support the inspection and supplier quality assurance (SQA) teams to achieve quality and customer satisfaction goals. We are looking for a Quality Supervisor & Customer Quality Auditor to ensure our vehicles meet the highest standards of quality and exceed customer expectations. In this role, you will lead and develop quality inspection and SQA teams, act as the "eyes of the customer" through audits, and drive the realization of the Group Quality Plan within our manufacturing facility. Ensure quality standards for both vehicle builds and incoming materials, holding teams accountable for non-conformance. Act as escalation point for major and critical quality concerns within the plant. Oversee compliance with quality policies, processes, and regulatory requirements in partnership with the Head of Quality. Foster continuous improvement across functions by promoting problem-solving, effective communication, and visible results. Conduct line inspections at any stage of the build when required.

Requirements

• iso 9001
• iatf 16949
• auditing
• root cause
• continuous improvement
• leadership

What You Bring

Effective communication and interpersonal skills; able to influence across levels and functions. Working knowledge of BS EN ISO 9001:2015 or equivalent quality standards. Proven leadership and team management skills, with the ability to inspire, coach, and engage small teams. Experience in auditing systems, processes, and products. Flexibility to work under pressure and meet deadlines. Strong planning, organizational, and conflict resolution abilities. Experience with problem-solving methods (root cause analysis, 8D). Experience in continuous improvement initiatives within a complex manufacturing environment. 3+ years of manufacturing experience in a quality-focused role. Strong ability to interpret engineering drawings and monitor quality trends. Experience with IATF 16949 standards and/or vehicle manufacturing preferred Willingness to work outside of normal business hours when required.

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Benefits

On-the-job training provided in a continuous learning environment. Competitive compensation and benefit package. 401(k) plan with company match. Advancement opportunities with a growing company.

About Alexander Dennis

-Alexander Dennis is a leading name in the global bus and coach manufacturing industry. -Founded in 2004, it has grown into one of the largest producers of buses in the UK and worldwide. -The company provides innovative, sustainable solutions for public transport, focusing on low-emission and electric vehicles. -Its product range includes a variety of buses, from single-deckers to double-deckers, as well as coaches and electric vehicles. -Alexander Dennis is renowned for its strong commitment to passenger comfort, reliability, and safety. -The company has a robust network of dealerships and service centers, ensuring customer support across the globe. -A standout fact: the company's buses are seen daily in cities ranging from London to Toronto, supporting urban mobility worldwide.

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