Customer Service Representative

Overview

Handle phone support, answer queries and resolve complaints for commercial and residential customers.

Key Responsibilities

• customer service
• query resolution
• complaint handling
• info provision
• customer engagement

Tasks

-Address customer service queries and complaints, collaborating with other departments to ensure timely resolution. -Send Vacancy to a friend -Process customer-related queries and requests efficiently and consistently. -Demonstrate your knowledge and attention to detail by providing accurate and comprehensive information about our organisation and services. -Engage with customers, both commercial and residential, in a professional and courteous manner, ensuring their satisfaction.

Requirements

• customer-focused
• communication
• teamwork
• organisational
• detail-oriented
• computer skills

What You Bring

-Customer-focused mindset, dedicated to meeting and exceeding customer expectations. -Demonstrated ability to perform under pressure and remain calm and composed. -Strong knowledge retention ability to provide accurate and detailed information to customers. -Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers. -Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere. -Proficient computer skills to navigate customer service systems efficiently. -Excellent organisational skills to manage tasks and prioritise effectively. -Attention to detail to ensure precise and thorough customer service. -Possess a professional and friendly telephone manner, engaging customers with empathy and courtesy. -Utilise your communication skills to make outbound courtesy calls, following up on customer complaints. -Thrive in a flexible, multi-skilled environment and contribute positively to the team. -Utilise your excellent communication skills to answer incoming calls and direct them to the appropriate personnel. -Quick learner with the ability to adapt and develop new skills in a fast-paced environment.

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About Panda Ireland

-Part of a vertically integrated utility group offering electricity, gas, and green-energy alongside waste. -Bioverda subsidiary captures landfill methane to generate electricity and heat onsite. -Services include household bin collections, skip-hire, and large-scale recycling initiatives.

Sector Specialisms