Service Manager

Overview

Manage service requests, maintenance, and operations for a residential community.

Key Responsibilities

• service software
• preventive maintenance
• inventory control
• bid management
• turnkey operations
• safety training

Tasks

-Maintain hazard communications program; teach and promote safe work practices -Work with community director to obtain competitive bids for maintenance-related expenses -Understand and adhere to budget guidelines -Understand and execute service requests using computer software systems daily -Rotating on-call responsibility for after-hours emergencies -Work with community director to handle maintenance-related resident problems -Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner -Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner -Perform turnkey work as required and ensure all make-readies are inspected -Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director -Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary -Follow the standard operating procedures -Maintain a preventative maintenance program to minimize emergency and service repairs -Monitor inventory and maintain appropriate levels of parts and supplies -Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times -Follow and enforce the company's policies and procedures -Communicate effectively with residents, fellow associates, vendors, and supervisors -Assist community director with documenting counseling sessions with maintenance staff

Requirements

• general maintenance
• epa/hvac
• driver's license
• property software
• code knowledge
• flex schedule

What You Bring

-1+ years of hands-on general maintenance experience -EPA/HVAC license or certification -Availability to work a flexible schedule, including weekends -Valid driver's license and/or access to reliable transportation -Strong proficiency with property management software systems -Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations

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Benefits

-Comprehensive Medical, Dental and Vision Plans -Paid Time Off -Competitive Pay -Employee Referral Program -Employee Rent Discount Program -Paid Life Insurance -401k with Company Match -Short and Long Term Disability -Rapidly Growing Company with Opportunities for Growth

About Hilltop Residential

-The company is widely recognized for its unusually rapid growth and a culture that is praised for high employee satisfaction and workplace awards. -It has earned recognition as a Top Workplace due to its rapid growth and strong cultural values. -The firm has a vertically integrated model that ensures control across investment, development, leasing, and property management stages. -Its development projects range from value-add renovations of existing communities to full-scale, amenity-rich rental developments. -The company continues to expand its operations in Texas, Florida, Georgia, and beyond.

Sector Specialisms