SIA Frontline Customer Service Agent
carlisle support services
The Role
Overview
Frontline SIA licensed agent delivering customer service and security at Eurotunnel
Key Responsibilities
- customer service
- incident response
- safety assurance
- vehicle search
Tasks
-Greeting and assisting passengers at various touchpoints providing first class customer service. -Responding to incidents calmly and efficiently -Ensuring the safety and security of colleagues and customers, providing a sense of assurance. -Help assist in vehicle search's
Requirements
- security experience
- sia licence
- ctc
- uk eligibility
- communication
- flexibility
What You Bring
-Previous experience in security or customer-facing roles -Proof of right to work in the UK. -Strong communication and customer service skills -Able to pass a safety-critical medical. -Acting as a visible, reassuring presence to enhance passenger confidence -5-year verifiable history for Counter Terrorism Check (CTC). -Flexible and dependable approach to early, late, and night shifts (365-day operation) -Traffic management/marshalling or HGV handling experience is helpful but not required. -Professional, approachable, and calm under pressure -Valid SIA Guarding or Door Supervision licence
People Also Searched For
Benefits
-Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times. -Flexible financial support with instant access to earned and authorised wages. -Full induction, ongoing training, and structured career development to help you thrive in your role. -Quality kit and uniform – so you feel comfortable and can perform your role effectively. -Long service and recognition awards - celebrating your achievements. -Fully funded SIA top-up training from our own team of in-house trainers. -Health and Wellbeing Plans – including our family-friendly maternity policy. -Refer a Friend Scheme – earn £100 for every person you refer who starts with us. -Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
The Company
About carlisle support services
Nope
Sector Specialisms
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Security Clearance
-5-year verifiable history for counter terrorism check (ctc) required
