Contact Centre Representative

Overview

Handle customer inquiries via phone/email, delivering first-contact resolution.

Key Responsibilities

• first contact
• data entry
• customer database
• knowledge base
• multichannel support
• issue resolution

Tasks

The Contact Centre Representative (CCR) is responsible for handling customer service inquiries, offering support and first-contact resolution while ensuring a high level of quality and customer experience is met. Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. -Strive for customer inquiry to be resolved at first-contact; where needed identify and assign customer follow up to appropriate next level. -Record all customer interactions within a customer database. -Identify customers’ needs and providing solutions. -Take initiative to highlight improvement opportunities identified through customer interactions and feedback. -Processing form submissions and completing required data entry with high level of quality. -Utilize Contact Centre scripts and knowledge bases when interacting with customers to ensure consistency in support provided. -Handle customer contacts via phone and email or any other channel as required.

Requirements

• self-motivated
• telecommunications
• communication
• manual dexterity
• contact centre
• customer service

What You Bring

-Self-motivated with the ability to learn quickly. -Utilities or telecommunication industry preferred. -Effective verbal and written communication skills. -Interpersonal skills - can create and maintain key partnerships between internal departments. -Manual dexterity required to use desktop computer and peripherals. -Driving for results - highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment. -Able to adapt quickly in a fast-paced environment. -Minimum of 1 year Contact Centre or customer service experience required.

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Benefits

WORKING CONDITIONS -Active learning - seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.

About Wyse Meter Solutions Inc.

-A top submetering expert in Canada, Wyse Meter Solutions offers significant market leadership and expertise across various property types, including residential rentals, condominiums, mixed-use developments, affordable housing, commercial properties, and student housing. -Their technology suite includes utility submetering and billing, live data and reporting portals, heating/cooling management, and EV charging station integration, providing comprehensive solutions for property management. -With innovation and customer focus as core principles, Wyse Meter Solutions has advanced operations under President Sean Smith’s leadership since October 2023. -They integrate community support through initiatives like the 'Wyse Helping Homes' program, linking meter usage to social impact and demonstrating a commitment to sustainability and social responsibility.

Sector Specialisms