Customer Service Representative

Overview

Handle customer orders, inquiries, and support via phone/email using ERP and Salesforce.

Key Responsibilities

• salesforce
• erp entry
• customer support
• credit processing
• load verification
• file management

Tasks

-Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records -Communicate effectively with customers related to order status and coordinate with production regarding backordered items -Review and retrieve documentation for credit department as needed -Develop and maintain product knowledge to support customer needs and provide solutions -Utilize the use of SalesForce to manage customer issues -Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems -Enter customer orders received by email and phone into ERP system -While performing the duties of this job the employee will be required to frequently sit and stand for extended periods of time -Execute Daily and Business fundamentals -Issue credits for pallet/product returns when applicable -Communicate with sales, finance and operation teams to ensure orders are fulfilled -Verify product load and quantities match purchase order -Answer high volume of incoming calls and emails in a timely manner

Requirements

• infor m3
• salesforce
• microsoft office
• high school
• detail oriented
• manufacturing

What You Bring

-Willing and able to cross-train on other aspects of the customer service process -Manufacturing/industrial environment experience preferred -High school diploma or GED, or equivalent combination of education, training, and experience -Detail oriented, good organizational and problem-solving skills -Infor M3 and Salesforce experience preferred -Ability to read and comprehend simple instructions -Ability to multi-task, answer phones and enter orders -Must wear company provided personal protective equipment - earplugs, hard hat, safety boots/shoes,” and protective glasses -Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard -Proficient with Microsoft Office Suite (Outlook)

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Benefits

-Highly competitive base pay -Health and wellness programs -Group retirement savings program -Comprehensive medical, dental and disability benefits programs -Pay is $20 - $24/hr, based on experience -Candidates must provide their own safety boots/shoes upon hire and will be eligible to participate in Safety Boots/Shoe Reimbursement Program after 30 days of employment

About Oldcastle Apg

-Its brands—Belgard, Echelon, Sakrete, MoistureShield and more—pave patios, build walls and finish pools. -Financial backing from CRH gives it scale: hundreds of plants, strategic acquisitions and steady investment. -Flagship projects range from bespoke residential patios to commercial plazas and large-scale masonry builds. -Specialisms span hardscapes, fencing/decking, packaged concrete mixes, masonry and pool finishes. -Its expansion appetite shows: recent buys include Lowe, Master Block and Calstone to deepen market reach. -Uniquely, its composite decking line can be submerged underwater—rare in the industry.

Sector Specialisms