Business Process Quality Professional

Overview

Ensures sales process quality, audits CRM data, drives continuous improvement, and maintains compliance.

Key Responsibilities

• process mapping
• data quality
• quality dashboards
• lean six sigma
• capa tracking
• regulatory compliance

Tasks

-You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. -You will create and maintain efficient and clear Process Maps for the M&S global Function. You will collaborate with other functions processes, in line with global business rules. -You will audit Sales Processes to ensure adherence to global quality standards and policies. -You will monitor CRM Data Quality to validate accuracy, completeness, and timeliness of sales records, conduct Root Cause Analysis on sales process failures. -You will facilitate Process Mapping Workshops to identify inefficiencies and standardize practices. You will lead Quality Improvement Projects across regions or product lines, develop and maintain Quality Dashboards for visibility into performance trends. -Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe. -You will support Internal Quality Reviews and prepare documentation for audits, ensure Compliance with Regulatory Requirements (e.g., ISO 9001, GDPR) in sales documentation and communications. -You will gather and analyse feedback from Voice of Customer (VoC) Programs. You will create and draw Adonis processes for all teams. -You will track Corrective and Preventive Actions and follow up on implementation, track cost of non-quality Year over Year and propose actions to reduce costs and increase process efficiency. -You will apply Lean Six Sigma Tools (e.g., DMAIC, SIPOC) to optimize sales workflows.

Requirements

• power bi
• ms-office
• sfdc
• l6s
• bachelors
• self-motivated

What You Bring

-Proficient in understanding Quality processes and concepts, proficient in MS-Office, Power BI or any other Business Intelligence tool. -Self-motivated, willingness to take up and lead new challenges. -Ability to work out of offshore/remote locations, agile response to the changing Business requirements, strong problem-solving techniques and tools using L6S approach. -Experience in Quality roles and exposure to large sales organisation, and SFDC. -Prior relevant Industry experience, knowledge of Quality Management and concepts. -You hold a bachelor’s degree in engineering (Electrical /Mechanical). -Excellent English verbal and written communication skills.

People Also Searched For

About Hitachi Energy Ireland Limited

-Leads in energy management with pioneering technologies. -Focuses on renewable energy to drive cleaner and efficient power systems. -Provides solutions across energy generation, transmission, and distribution. -Operates in sectors including wind, solar, utilities, and transportation infrastructure. -Innovates in industrial automation with cutting-edge energy optimization systems. -Involved in electrifying remote regions for improved energy access. -Employs digital tools for data-driven grid improvements and performance enhancement.

Sector Specialisms