Flexible Bank Support Coordinator

Overview

Provide flexible support to vulnerable customers, handling front desk, admin, and escort duties.

Key Responsibilities

• room prep
• referral processing
• assessments
• customer support
• front desk
• property management

Tasks

-Other tasks may include cleaning, preparing rooms to be let, admin, processing referrals, conducting accommodation assessments, and supporting customers with housing related issues and managing their accommodation. -You’ll be helping our vulnerable customers in a variety our accommodation based service. -One shift you might be staffing our front desk, the next you might be doing supporting a customer to an appointment! -Support our customers, men with complex needs facing homelessness. -There is lots for you to do and get involved in, from conducting support sessions to property management.

Requirements

• support plans
• vulnerable
• high pressure
• people skills
• technology
• enhanced dbs

What You Bring

-You’ll have previous experience of working with support plans, recording and using information concisely and effectively. -You’ll have experience of supporting vulnerable people, and to be brilliant, you have a positive can do attitude and the desire to learn and make a difference to our customers lives! -You'll have experience working in high pressure situations and dealing with anti-social behaviours. -You’re a real people person, confident to work in different services, locations or teams and get on with colleagues. -Able to use technology for creating and updating support plans / doing mandatory learning / keeping in touch with colleagues. -You’ll need an Enhanced DBS check done and we pay for that.

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Benefits

-After you have been paid for your first shift, you’ll get access to our brilliant shopping discount scheme! Over 800 high street discounts on groceries, holidays, and days out. Save money with us. -We’re sure you’ll enjoy working for us, so if you want to stick around, you’re able to apply for all Home Group Job Opportunities (even the internal only ones!) -We’re looking for you to work at our service in Guildford, however we have other services in Surrey that you could also cover shifts at if it suits you. -Flexibility to work at short notice, as you’ll be the one picking your next shift. -Flexible working hours (Our typical shifts are 7am-3pm, 9am-5pm, 11am-7pm and 7pm-7am) -This is a job with weekly pay and you’ll be paid 1 week in arrears from when you worked. -We’re a living wage employer. That means you’re paid a fair hourly rate for every hour that you work. On top of this, you’ll also receive holiday pay. -You’ll get access to our excellent learning portal to develop your skills further!

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is offered for this role; candidates with existing sponsorship cannot be employed.

Security Clearance

-an enhanced dbs check is required and the employer will cover the cost.