Lead locally. Deliver quality. Put customers at the heart of every repair.

Reporting to the Localities Operations Manager, you’ll make sure day-today operations run smoothly, driving performance, supporting your team’s development, ensuring compliance with regulatory and health and safety standards, and a strong focus on customer satisfaction.

You’ll ensure that decisions are made with our customers and values at the heart, building trust and delivering a property repairs and maintenance service that reflects what matters most to the people who live in our homes.

This role is to cover Market Harborough, Corby, Kettering and Lutterworth.

You’ll be the vital link between our operating model and frontline delivery—using data, insight, and local knowledge to drive continuous improvement and resolve issues early.

• Promote sustainability goals and responsible resource use.
• Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
• Ensure compliance with HSEQ and regulatory standards.
• Delivery of improvements, cost-efficiency, and sustainability outcomes
• Collaborate across teams and with contractors to deliver joined-up services.
• Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
• Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.
• Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
• Champion a customer-first approach—owning service delivery and resolving complaints early.
• Support change by communicating clearly, building resilience and helping the team adapt.

There will be regular operational travel around your locality, so a driving licence is essential. A van with fuel card is provided.

Platform Property Care are looking for passionate and experienced Repairs, Voids and Maintenance Area Managers/ Delivery Managers to lead a team of multi-skill trade operatives in delivering safe, efficient, and customer-first property repairs and maintenance services across your local area.

• Proven experience in leading teams in a Housing/ Construction environment and driving service improvements, in both or either a responsive repairs or voids maintenance delivery
• Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
• Strong technical knowledge of property maintenance and building compliance
• Confidence in using digital systems and promoting data best practices

Salary: £48,526 per annum + Van + Fuel Card

• 95% customer satisfaction with repairs and estates
• 85% first-time fix rate
• High employee engagement and low voluntary turnover