Wireless Network Operations Center Lead

Overview

Lead WNOC team, oversee LAN/WAN support, scheduling, training, and client technical assistance.

Key Responsibilities

• hardware testing
• software evaluation
• network research
• technical support
• scheduling coordination
• pc support

Tasks

-Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff. -Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases. -Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem. -Analyzes workload, including traffic and utilization trends. -Researches, runs tests, evaluates, and recommends telecommunications and data network systems. -Serve as the lead point of contact (POC) for government and customers seeking technical assistance. -Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR). -Supports complex PCs and LAN/WAN networks throughout the organization. -Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation. -Analyzes test data and recommends hardware or software for purchase.

Requirements

• communication
• bachelor's
• networking
• secret clearance
• ccna
• 5 years

What You Bring

-Effective communication skills for interacting with customers, technical teams, and management. -Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. -Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques. -An active DoD Secret clearance is required for consideration. -Excellent problem-solving and analytical skills to identify and resolve network issues efficiently. -Relevant certifications such as ITIL v3, CompTIA, CCNA. -A minimum of five (5) years’ relevant experience in Tier 1 support operations. -Hands-on experience with network monitoring tools and ticketing systems.

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About Akima

-Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors. -Serves a broad spectrum of industries, including energy, infrastructure, and water resources. -Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions. -Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets. -Approach is deeply collaborative, often working alongside government agencies and other key partners. -Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities. -Focus on operational excellence makes it a go-to partner for government and private sector organizations.

Sector Specialisms

Security Clearance

-active dod secret clearance required