Recreation Attendant (J1 Winter 2025)

Description

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Maintain a friendly and warm demeanor at all times.
• Keep accurate documentation and guest records.
• Recognize and respond appropriately to emergency situations.
• Attend all hotel required meetings and trainings.
• Provide Recreation areas tours as necessary.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Assist the sales effort by providing information and communicating potential guest/member needs to sales manager.
• Assist guests and members with check in and out.
• Submit maintenance requests to ensure facility/amenities are in proper working order.
• Handle all administrative functions of all Recreation areas including maintaining inventories of supplies, answering telephones and taking messages, etc.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Greet and welcome all guests and members and offer assistance on an ongoing basis.
• Provide basic operational information for guests and members.
• Assist guests and members with reservations for services.
• Process transactions for all events, guest fees, massage fees, membership fees, dues, etc.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Requirements

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to completely and accurately explain the fitness center and philosophy and programs.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Ability to stand during the entire shift.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• 1-year experience in fitness industry preferred.
• Must be able to cross-train in other hotel related areas.
• Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to maintain confidentiality of information.
• Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a health and fitness employee during a shift.

Benefits

• Flexible and long hours sometimes required.

Training + Development

Interview process

Visa Sponsorship

Security clearance