IT Professional - Site Support Specialist

Overview

Provide on‑site IT support for factory LAN, endpoints, OT/IT integration, and service management.

Key Responsibilities

• change management
• problem management
• device deployment
• configuration management
• service requests
• root cause

Tasks

-Oversee the lifecycle of system changes, enabling beneficial changes to be implemented with minimal disruption to IT services, while using the required processes and tools. -Solve complex problems and mentor others in effective problem-solving methods, using systematic analysis, industry-standard methodologies, and data-driven solutions to ensure root causes are identified and actions are taken to prevent recurrence. -Provide initial consultation on IT operational issues and opportunities, working with appropriate service providers and ensuring effective follow-up until resolution. -Build positive relationships with end users to deliver a good experience with IT teams and tools. -Deploy Factory and End User Compute devices, ensuring compliance with organizational security standards. -Oversee the entire lifecycle of problem resolution, while preventing recurrence and minimize organizational impact. -Maintain and manage service assets and configuration items, ensuring accurate and verifiable configuration records to support other service management processes. -Manage service requests throughout their lifecycle, ensuring efficiency and professionalism in fulfilling customer needs and maintaining high levels of customer satisfaction. -Ensure the services delivered meet agreed-upon quality levels to maintain customer satisfaction. -Promote root cause analysis for recurring issues using formal problem-solving methodologies. -Diagnose and resolve customer-reported issues, adhering to departmental standards to meet customer expectations. -Collaborate with Controls and Manufacturing engineers to provide OT/IT support. -Track and monitor IT service consumption, helping to drive reductions in usage across the SI EA business unit. -Serve as the main point of contact for end-user and shop floor operational needs related to service inquiries, nurturing positive relationships with key customers and suppliers. -Support the development, maintenance, and effectiveness of IT services, ensuring that tools and resources (e.g., IT Service Catalog, Asset Management systems) are available and functional.

Requirements

• active directory
• cisco certification
• erp mes
• wan server
• lan support
• bachelor's degree

What You Bring

-Maintain familiarity with Operational Level Agreements (OLAs) between IT service owners. -A strong inclination for continuous learning and improvement, with an emphasis on resolving challenges efficiently. -Proven experience providing end-to-end IT support for LAN factory environments, including devices such as handheld scanners, endpoints, label printers, and other peripherals. -Exceptional interpersonal skills for building and nurturing relationships across diverse teams and organizations. -Effective communication skills to engage with partners at all levels, including senior leaders. -Demonstrated success in supporting large and complex technical projects, delivering exceptional results. -Candidates without a need for employer-funded relocation preferred. -Experience supporting WAN and Server infrastructure deployment. -Ability to work in the U.S. without the need for current or future employer-sponsored work authorization. Exceptions may be considered for current Siemens employees already working in the U.S. who require continued support from Siemens regarding their work authorizaton. -Proficiency with Active Directory. -Bachelor's degree preferred -Demonstrable analytical and troubleshooting capabilities, with a proactive problem-solving attitude. -Ability to travel 10% beyond the Wendell area as needed. -Previous experience supporting ERP/MES systems. -Cisco Network certification(s) preferred -Experience in relevant IT domains (used in manufacturing).

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About Siemens

-The company drives progress with solutions in electrification, automation, and digitalization across industries. -With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure. -Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility. -Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles. -It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors. -Transforming how industries use digital technology to optimize operations and tackle global challenges.

Sector Specialisms

Visa Sponsorship

-must already be authorized to work in the u.s.; employer-sponsored visa not provided. -exceptions may be considered only for current siemens employees in the u.s. needing continued work‑authorization support.