Tenancy Manager

Overview

Manage tenancy lifecycle, ensure compliance, and provide tenant support.

Key Responsibilities

• tenant data
• inspections
• lifecycle admin
• legal notices
• compliance docs
• service improvement

Tasks

Maintain clear and consistent communication with tenants to ensure a smooth experience. Maintain accurate tenancy data and contribute to reporting and analysis. Conduct and follow up on mid-term property inspections. Maintain records and systems in line with internal policies and regulatory requirements. Administer all aspects of the tenancy lifecycle, including move-ins, renewals, and move-outs. Handle tenant queries and complaints professionally, escalating where necessary. Work closely with Customer Service Coordinators to ensure joined-up service delivery. Support the Senior Tenancy Lead in implementing service improvements and operational changes. Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation. Coordinate end-of-tenancy processes including inspections, deposit handling, and tenant communications. Job Summary We are looking for a Tenancy Manager to deliver high-quality tenancy services throughout the tenant lifecycle, ensuring compliance, clear communication, and a consistently positive experience for residents. You will manage day-to-day tenancy operations, resolve tenant queries, and support smooth mid-term and end-of-tenancy processes. Issue and manage legal notices in line with current legislation. Use data insights to identify trends and support service improvements. Provide responsive and empathetic support to tenants throughout their tenancy. Liaise with other departments, including Maintenance and Lettings, to ensure seamless tenant journeys. -Maintain clear and consistent communication with tenants to ensure a smooth experience. -Maintain accurate tenancy data and contribute to reporting and analysis. -Conduct and follow up on mid-term property inspections. -Maintain records and systems in line with internal policies and regulatory requirements. -Administer all aspects of the tenancy lifecycle, including move-ins, renewals, and move-outs. -Handle tenant queries and complaints professionally, escalating where necessary. -Work closely with Customer Service Coordinators to ensure joined-up service delivery. -Support the Senior Tenancy Lead in implementing service improvements and operational changes. -Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation. -Coordinate end-of-tenancy processes including inspections, deposit handling, and tenant communications. -Issue and manage legal notices in line with current legislation. -Use data insights to identify trends and support service improvements. -Provide responsive and empathetic support to tenants throughout their tenancy. -Liaise with other departments, including Maintenance and Lettings, to ensure seamless tenant journeys.

Requirements

• tenancy management
• arla qualification
• data‑led
• uk legislation
• customer service
• problem solving

What You Bring

Exceptional organisational and coordination skills. Outstanding customer service skills and excellent verbal and written communication skills. Experience in residential tenancy management or property administration. Possession of or willingness to work towards an ARLA Qualification is desirable. The ideal candidate will be committed to exceptional customer service, an excellent communicator who can adapt their approach as needed, and have a strong understanding of tenancy legislation along with excellent organisational skills. Comfortable working in a data-led environment. Ability to work autonomously, take informed decisions, and initiate actions. Strict adherence to confidentiality regarding all forms of information and data. Strong understanding of UK tenancy legislation and compliance requirements. Detail-oriented with a proactive approach to problem-solving. Innovative problem-solving skills with a knack for crafting effective resolutions. -Exceptional organisational and coordination skills. -Outstanding customer service skills and excellent verbal and written communication skills. -Experience in residential tenancy management or property administration. -Possession of or willingness to work towards an ARLA Qualification is desirable. -Comfortable working in a data-led environment. -Ability to work autonomously, take informed decisions, and initiate actions. -Strict adherence to confidentiality regarding all forms of information and data. -Strong understanding of UK tenancy legislation and compliance requirements. -Detail-oriented with a proactive approach to problem-solving. -Innovative problem-solving skills with a knack for crafting effective resolutions.

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Benefits

Tenancy Manager Location: Reading Salary: £28,000 - £35,000

About Deverellsmith

-From its London roots, it has grown into a global force, extending its reach across the UK, Europe, the US and the Middle East. -The company expanded its offering with the acquisition of flexible working platform Daisy Chain, integrating technology into recruitment. -It operates both its core recruitment arm and Hintel—an outsourced talent consultancy focused on the property sector. -Known for high‑profile placements, it works with small agencies up to major developers, estate agents, lenders and operators. -Specialisms range across residential, commercial, development, investment, land & planning, debt & equity, mortgages and more. -It delivers data‑driven recruitment strategies, including salary guides and market reports, tailored to Build‑to‑Rent and other sectors. -Growth highlights include launching a national UK estate agency service and opening a Middle East office under the Hintel brand.

Sector Specialisms