Receptionist

Overview

Front‑desk receptionist delivering customer service, visitor management and admin support.

Key Responsibilities

• database management
• visitor management
• access control
• reception desk
• customer service
• fire safety

Tasks

-To provide solutions and support to the customer using in-depth knowledge of company products and services -They are aware of any site rules and guidelines including relevant H&S information -Managing and maintaining various databases, spread sheets & OneDrive documents -Creating access cards -To operate a reception front of house desk welcoming and receiving all visitors/customers. Answering calls from internal and external customers ensuring they are dealt with in a professional manner and directing those calls accordingly. -Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. -To manage all visitors and customers to the Jaguar Land Rover site ensuring: -Processing vehicle passes and adding to database -To fulfil and carry out the monthly On-boarding process -Booking in and out visitors via the JLR visitors booking in system -Checking ID -To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers/visitors -Maintains safe and clean Reception area by complying with procedures, rules, and regulations -To arrange/book meeting rooms via calendar bookings within the department including the creation of repeated events and one-off occurrences -Fulfil all reasonable requests from visitors/customers to ensure their comfort, satisfaction and safety offering hospitality/refreshments where appropriate -Issuing visitor badges -Adding/removing access following the request system -Maintains security by following procedures -Fire Marshall. To be responsible for evacuation, in cases of emergency, acting as first point of contact for guests in the Reception Area -To always provide and deliver a Customer First Reception experience -Work closely with the Reception Teams team to ensure a seamless customer experience.

Requirements

• driving licence
• microsoft office
• it skills
• jlr training
• customer focus
• team player

What You Bring

-At least 18 years old -To have the ability to focus on a visitor or caller making sure their immediate needs are met -Applicants must hold a full driving licence, including own transport as driving is an essential part of the role requirement -Ability to work - travel across multiple sites, adapt to new environments, systems and methods of working -They are met by their Host prior to entering the site beyond the reception area -Effective people skills, able to interact with clients and customers in a positive manner -Complete JLR Online Informed Person Training -To provide telephone skills, verbal communication, Microsoft office skills, listening, professionalism, customer focus, organisation, team player and handles pressure -Excellent verbal and written communication skills -Reliable and flexible, smart in appearance and always professional -Driving Licence (not required for all roles) -They are booked in and out in accordance with site protocol -Ability to prioritise and organise tasks effectively -Willing to work in all weather conditions -Ability to work well with different kinds of people -Skill set to include the ability to maintain calm attitude when stress levels are high, the ability to prevent emotion from entering into one's voice when speaking to others -Preferably some experience working within a cleaning environment and as part of a team -Computer - IT skills

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Benefits

-Health and Wellbeing Plans -Quality kit and uniform, everything you need to perform your role effectively -Employee Assistance Program -Full induction, ongoing training and career development -Fizz Benefits – discounts, rewards, and benefits, helping you save money every day -Access to Company Pension Scheme after qualifying period -A competitive hourly rate of pay – paid monthly -Wagestream - financial flexibility and instant access to earned and authorised wages -Reward and Recognition scheme including Superstar and Core of Carlisle Awards

About carlisle support services

Nope

Sector Specialisms

Security Clearance

-candidates must provide original documents (passport, driving licence, recent utility bill, hmrc letter, bank statement, payslip, birth certificate or share code) for detailed screening and vetting.