Associate Director, Technology Service Delivery

Overview

Lead tech service delivery: onboarding, asset, PC refresh, vendor, team mgmt.

Key Responsibilities

• team management
• service delivery
• asset management
• vendor coordination
• automation
• documentation

Tasks

-Manages the service request team. Sets expectations for and ensures an engaging and empowering work environment for the team, including communicating clear expectations and providing effective performance feedback through regular meetings, recognition, rewards, and coaching. -Fosters cross-functional collaboration and relationships in support of one RS&H and our culture of caring. -Manages the service delivery request function of Technology Service Delivery including on-boarding/off-boarding, Asset management, PC deployments and refreshes, printer management, cell phone management, and level 2 production application support. -Works directly with third party vendors to administrate accounts and assure uninterrupted daily operations of technology sub-systems, including reprographics and cellular communication services. -Partner with 3 rd party vendors to streamline and improve, through automation and leveraged partnerships to continuously improve our Service Delivery. -Ensures all processes used by the service request team are thoroughly documented, consistently audited, and regularly improved. -Manages, develops, and trains the service request team. Helps define team goals and leads staff to achieving desired results. -Provides input into the development of the department budget.

Requirements

• bachelor's
• communication
• data mining
• service desk
• leadership
• analytical

What You Bring

-Typically requires a bachelor's degree in computer science or a related data science discipline, or equivalent combination of education and experience. -Must have excellent verbal and written communication skills, as well as strong interpersonal skills, with the ability to relate to and understand people in a courteous and professional manner. -Requires strong attention to detail and ability to manage a diverse workload with shifting priorities. Also requires the ability to take initiative, follow through, and maintain confidentiality. -Typically requires a minimum of 7 years of service desk administration, including experience leading others and proven experience solving business problems with analytical solutions, as well as experience in data mining and unstructured information analysis.

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About Rs&H

-Founded in 1941 in Jacksonville, Florida, the firm has evolved into a national leader in infrastructure and facilities. -It specializes in delivering integrated solutions for transportation, aviation, aerospace & defense, corporate facilities, healthcare environments, and science labs. -Its clients range from local governments and federal agencies to private corporations, showcasing its versatility across sectors. -Key projects include interstate highway realignments, airport terminal upgrades, NASA lab facilities, and corporate headquarters designs. -The firm is distinguished by its long-term partnerships with entities like NASA and state DOTs, combining legacy expertise with modern innovations.

Sector Specialisms