Service Desk Administrator (IT Help Desk) - Camp Arifjan (Secret Clearance Required)

Overview

Front‑line IT service desk support for hardware, software and network issues at Camp Arifjan.

Key Responsibilities

• network management
• server administration
• os troubleshoot
• account provisioning
• remedy ticketing
• activity reporting

Tasks

-Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration. -Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. -Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. -Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. -Assists the IMO with daily functions of computer, network and software management for the site and all users. -Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. -May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. -Troubleshoots all other site authorized software with IMOs and users. -Creates logon and email accounts using Microsoft Exchange Server and User Manager. -Tracks and documents work performed to allow accurate reporting of all Service Desk activities. -Works within a small continuous improvement focused team. -Completes all tasks and assignments as requested by Supervisors and Management.

Requirements

• azure
• cisa
• secret
• customer service
• help desk
• ccnp

What You Bring

-Microsoft: Certified: Azure Solutions Architect Expert. -Must be a US citizen with an active Secret clearance, or higher level, security clearance. -ISACA: CISA: Certified Information Systems Auditor. -Microsoft: MCT: Certified IT Professional. -Must be able to pass a detailed medical and dental exam. -Microsoft: Certified: Azure Database Administrator Associate. -Excellent interpersonal skills are required. -ISC2: SSCP: Systems Security Certified Practitioner. -Microsoft: MCSA: Windows Server 2012. -Microsoft: 365 Certified: Endpoint Administrator Associate. -Microsoft: 365 Certified: Enterprise Administrator Expert. -Microsoft: MCT: Certified Systems Administrator. -You must be able to meet all health requirements. -Microsoft: Certified: Azure Security Engineer Associate. -Microsoft: Certified: Identity and Access Administrator Associate. -Must have a working knowledge of Microsoft Office software. -Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk. -Computing Environment Certificates. -Cisco: CCNP: Certified Network Professional - Security. -GIAC: GCIH: Certified Incident Handler: Certified Incident Handler. -Microsoft: MCSA: Windows 10. -GIAC: GICSP: Industrial Cyber Security Professional. -Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas. -Microsoft: MCSE: Database Management and Analytics. -Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa. -Microsoft: Certified: Security Operations Analyst Associate. -Demonstrated strong customer service skills are mandatory. -Microsoft: Certified: Azure Administrator Associate. -CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024). -GIAC: GSEC: Security Essentials. -Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications. -High school diploma or GED with at least one (1) year experience in a service desk/help desk environment. -Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows: -GIAC: GCED: Certified Enterprise Defender. -Cisco: CCNA: Certified Network Associate - Security. -ISC2: CISSP (or Associate): Certified Information Systems Security. Professional -Microsoft: 365 Certified: Modern Desktop Administrator Associate.

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About Akima

-Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors. -Serves a broad spectrum of industries, including energy, infrastructure, and water resources. -Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions. -Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets. -Approach is deeply collaborative, often working alongside government agencies and other key partners. -Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities. -Focus on operational excellence makes it a go-to partner for government and private sector organizations.

Sector Specialisms

Visa Sponsorship

-in‑country applicants must self‑identify their current visa sponsor & employer and provide a copy of their civil id and/or work visa.

Security Clearance

-must be a u.s. citizen with an active secret clearance (or higher). -must pass a police clearance check and meet detailed medical and dental exam requirements.