Customer Account Representative

Overview

Manage client accounts, resolve issues, and ensure customer satisfaction.

Key Responsibilities

• customer communication
• account management
• activity monitoring
• report preparation
• issue coordination
• documentation

Tasks

-Maintain strong communication to ensure customer satisfaction and long-term retention. -Serve as the primary contact for assigned customer accounts, providing consistent and professional support. -Monitor account activity and identify opportunities for improvement or service enhancements. -Prepare reports, updates, and follow-ups as needed for account management. -Coordinate with internal teams to resolve issues, deliver solutions, and meet client expectations. -Manage account information, documentation, and service updates with accuracy.

Requirements

• communication
• problem-solving
• multitasking
• professionalism
• organization

What You Bring

-Strong communication and interpersonal skills. -Problem-solving mindset with a focus on client satisfaction. -Ability to multitask and prioritize in a fast-paced environment. -Professional demeanor and the ability to work collaboratively with internal and external partners -Excellent organizational abilities and attention to detail.

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Benefits

-Competitive salary of $58,000 – $62,000 per year. -Full-time, on-site position offering stability and professional development. -Supportive and collaborative team environment. -Clear growth opportunities and internal advancement pathways. -Skill-building opportunities in customer relations, account management, and operations.

About Beloform Craft

-Founded with a vision to revolutionize construction and infrastructure through innovative craftsmanship. -BeloForm Craft has built a solid reputation for delivering high-quality, precision-engineered solutions. -Typical projects range from large-scale commercial builds to complex residential and transport infrastructure. -The company thrives in providing specialized services across sectors such as energy, transport, and industrial development. -Notable for its cutting-edge approach to integrating modern technology and craftsmanship in every project. -Their team of skilled artisans and engineers works meticulously to bring every vision to life with precision.

Sector Specialisms