Regional Technical Support Specialist, Uninterruptible Power Supply
Eaton
A global leader in power management, providing energy-efficient solutions for various industries.
Description
escalation support
technical support
on‑site service
testing plans
load analysis
qms support
E. Serves as the point of escalation for 3 Phase Technical Support in the EA region, responding to emergency calls or emails.
The primary responsibility of this position is to provide technical support for issues escalated by in-country field service teams and to ensure timely solutions for customer and FSE inquiries. Additionally, the role involves providing on-site technical support within the EA region. This individual will be responsible for developing and enhancing the technical expertise of field service engineers for our PQ equipment, supporting daily operations and service business needs.
The FAST Engineer will guide service engineer across the region in areas like service, maintenance, testing and commissioning of Eaton's Uninterruptible Power Supply product
B. Assists in providing information on 1 Phase and 3 Phase systems in the EA region by tracking reported cases, product issues, and resolutions, including unresolved issues.
C. Identifies opportunities to improve field procedures and provides feedback or corrections on relevant service manual content.
J. Takes on the role of “Standby On Call” during alert or pre-warning periods for immediate response to evening or weekend technical support escalations. This includes providing on-site field service support for critical installations in Singapore and ensuring fast recovery for key account customers facing complex issues.
b. Providing the necessary support to fully implement and sustain the QMS.
c. Communicating the importance of adhering to QMS requirements.
e. Engaging, directing, and supporting individuals involved in the QMS.
F. Develops and coordinates site testing plans for escalated issues to determine root causes.
d. Ensuring the QMS meets its objectives.
A. Leads the execution of escalation procedures through phone calls and emails, including after-hours support for escalations. Escalations primarily refer to post-sales technical support, covering UPS hardware, firmware, batteries, and other power-related equipment. All documentation is published on SharePoint, Eaton Technical Web, or via Service Bulletins.
I. Acts as the technical lead during escalations of service calls both during business hours and on an on-call basis.
H. Provides field services in EA countries approximately 20% of the time, supporting and mentoring Customer Service Engineers.
D. Supports all countries in the EA region by reviewing service procedures, including start-up/rework readiness, execution, and knowledge transfer for issues and resolutions encountered during a specified production period.
G. Participates in Load Loss problem escalations and technical conference calls, contributing to data analysis and action plan development.
a. Implementing the process approach and risk-based thinking.
Requirements
associate degree
ups troubleshooting
electrical r&d
6+ years
power electronics
rectifiers
Associate’s Degree in a technical field from an accredited school and 2 years of equivalent experience in an equivalent technical field
Preferably, experience in troubleshooting UPS. However, we are also open to individuals with a strong electrical background in R&D, design and application who are willing to explore.
Minimum 6 years of UPS Technical Service Experience or Power Electronics R&D background in the aspect of rectifiers, inverters, charger, etc
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
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Overview
Over 100 years
Years in operation
The company has been operational for over a century, demonstrating its long-standing presence in the industry.
Over 175 countries
Countries Operated
Eaton operates its business across 175 countries, showcasing its global reach and influence.
- global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
- products and services span across industrial, commercial, residential, and infrastructure markets.
- innovative solutions in energy storage, electrical distribution, and industrial automation.
- instrumental in advancing technologies for utilities, transportation, and energy management.
- recent standout projects include large-scale energy management systems for smart cities and utilities.
- systems are crucial for sectors ranging from renewable energy to water resources management.
- history of growth through acquisitions, continuously expanding global footprint and product offerings.
Culture + Values
- Develop employees by helping them succeed not just at work, but in life as well
- Delight customers by understanding their challenges and delivering real solutions proactively
- Deliver for shareholders by doing what's right
- Support communities by offering time and talent to meet social and economic needs
- We are ethical
- We are passionate
- We are accountable
- We are efficient
- We are transparent
- We learn
- Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
- Our brand promise: we make what matters work
Environment + Sustainability
31% GHG Reduction
Operational Emissions Reduced
The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.
Carbon Neutral by 2030
Commitment to Carbon Neutrality
The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.
58M Metric Tons (Scope 3)
Scope 3 Emissions in 2023
In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.
$3B Invested
Sustainable R&D Funding
The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.
- Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
- Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
- Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
- Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
- Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
- Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.
Inclusion & Diversity
28% Women
Representation in Salaried Roles
Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.
24% Minorities
U.S. Minority Representation
U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.
54% Leadership
Global Leadership Team Composition
Over half of the global leadership team are U.S. minorities.
2/3 Board
Board Member Diversity
Two-thirds of Board members identify as women or U.S. minorities.
10K Members
Inclusion Resource Groups
Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.
100% Equality
Disability Equality Index
Received a perfect score of 100 on the Disability Equality Index for three consecutive years.
100% Equality
HRC Corporate Equality Index
Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.
- Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
- Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
- Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
- Received multiple global inclusion awards for commitment to diversity and inclusion.