General Manager

Overview

Drive LEUK business strategy, P&L, sales, manufacturing and team leadership.

Key Responsibilities

• tender management
• technical support
• manufacturing ops
• kpi reporting
• risk management
• p&l ownership

Tasks

We are seeking an exceptional and visionary leader to serve as General Manager for our thriving LEUK business. In this pivotal role, you will hold full P&L responsibility, reporting directly to the Chief Operating Officer (COO). You will provide the overarching vision, strategy, and leadership for the company's business operations, steering a seasoned team to capitalize on our steady growth in existing and emerging markets, including the dynamic sustainable energy sector. This is a unique opportunity to drive both market expansion through new product introductions and operational excellence, championing continuous improvement within our state-of-the-art factory. -Establishing an effective and responsive tender response capability that focuses on meeting the needs of customers in all the Company’s regions. -Provide leadership, direction and support to the Company’s sales team in close collaboration with the Global Sales Director. -Accountable for the production of the budgets and UK business plans (MTP) to meet the budget and planning schedule. -Cooperates and works across the organisation to deliver business results -Accountable for delivering the Company business strategy, key goals and initiatives that will enable the Company’s operations to gain competitive advantage and deliver business results. -Provision of customer service and issue management including back-office transaction processing. -The provision of pre and post sales technical support to customers in the UK and export market. -Manage the Company’s manufacturing and production operation in line with the Manufacturing Director’s production strategy and best practice directives in order to meet customer requested delivery timings. -Design and provision of pre and post sales technical support to UK customers and salespeople that ensures the specification of safe, effective products and solutions at all times. -Manage the UK resources by identifying key roles and talent gaps, developing internal talent and sourcing high calibre talent to build strength within the UK business. Foster an environment that supports learning, individual development and openness to change. -Report KPI results to the COO on a monthly basis for inclusion in the strategic balanced scorecard. -Accountable for demonstrating company behaviours and values; leading by example to ensure your team does the same, creating and developing a culture that is supportive, encouraging, and friendly whilst building strong customer relationships and driving exceptional performance and business results. -Builds authentic, effective working relationships -Manage Company risks effectively in full compliance with Company reporting requirements and policies -Optimise standardisation and measurement of the UK back-office processes; define operational KPIs to measure and manage all aspects of the UK operational delivery. -Guarantee the delivery of the business strategy, by ensuring all UK reports have clear objectives and regular performance management meetings with their managers, driving a culture of performance excellence through a strong and mutually supportive management team. -Effective oversight of risk in line with Group financial and control policies. -Achieving the Company’s finance and operational, sales revenue, and profit targets, whilst controlling costs, managing risk and delivering the budgeted profit margins. Creating the yearly budget and longer-term strategic plans in alignment with the overall Lucy Electric strategy -Accountable for the provision of L1 customer technical helpline to UK customers and also accountable for the provision of L2 technical support to the regions. -Accountable for delivering implementation and effective monitoring and review of the Group’s Leading Responsibly Compliance Framework -Accountable for delivering process and performance excellence and the effective use of team resources and continuous improvement efforts. -Coordinate work through effective collaboration with all parts of the Lucy Electric organisation and Lucy Group. -Accountable for improving the overall financial and key performance indicators of the business.

Requirements

• mba
• leadership
• financial acumen
• analytical skills
• stakeholder management
• international experience

What You Bring

-Proven track record as a highly effective people manager, leading multi-discipline teams that drive operational effectiveness. -A driven, high-energy approach, with the ability to encourage the same spirit and approach in others -Has a positive can-do attitude -Strong financial acumen including planning and cost control capabilities and proven experience of managing budgets. -Effectively recognise and manage conflict with the ability to perform calmly in high pressure situations -Strong leader able to influence others at all levels of the organisation -Strong interpersonal, communications and presentation skills -Highly commercial, customer service-driven experience at a Senior Management level. -Deep understanding of, and an ability to manage, the factors that influence business results -Ability to delegate authority, allowing people to do their jobs within agreed parameters. -Significant experience of working in a complex, matrix organisation with multiple Stakeholders. International experience would be an advantage. -Degree educated, preferably an MBA, in a relevant discipline such as business administration, or business management is essential. A degree in electrical or mechanical engineering would be desirable. -Strong sales and manufacturing background – high level of commercial acumen with broad experience of developing and implementing short to long-range objectives and strategies to achieve business goals. -Proven capability of operating successfully at a senior management level in a profitable business. -Strong qualitative and quantitative analytical skills -Must be willing to travel to other Lucy overseas sites - likely to be quarterly, for periods up to two weeks.

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About Lucy Electric

-Specializes in providing high-quality electrical distribution solutions. -Designs and manufactures equipment for medium voltage power distribution networks globally. -Recognized for expertise in automation, protection, and control technologies. -Serves energy, utilities, and industrial sectors with a diverse range of products. -Delivers reliable and innovative solutions designed to withstand the toughest environments. -Projects include advanced switchgear systems, network automation solutions, and tailored electrical products for large infrastructure projects. -Focuses on modernizing electricity grids and enhancing system reliability through smart grid solutions. -Operates globally, with key markets in the UK, Middle East, and Asia.

Sector Specialisms