Overnight Concierge

Overview

Deliver front‑desk concierge service for residents, guests, and building operations.

Key Responsibilities

• package management
• visitor log
• camera monitoring
• service requests
• emergency procedures
• leasing support

Tasks

-Step in to solve service issues when possible, and escalate as needed -Respond to safety or privacy concerns calmly and appropriately -Share branded materials and collect contact information -Greet residents and guests with professionalism and warmth -Keep the front desk clean and organized -Prepare elevators and common areas for scheduled moves -Welcome prospective residents and alert the leasing team -Ensure smooth transitions with clear communication -Conduct lobby checks for lighting, music, scent, and overall atmosphere -Support leasing tours and resident events with a polished front desk presence -Follow up with residents to ensure satisfaction -Track vendor and contractor activity and follow access procedures -Follow all emergency procedures and stay calm under pressure -Offer local tips, help with events, and maintain bulletin boards -Track service requests and amenity bookings -Announce visitors and manage deliveries with care -Take on special assignments when asked -Support the package room and inventory systems -Notify the Resident Manager of unscheduled move-ins/outs -Monitor building camera systems and logs -Log and organize packages and deliveries using digital tools -Manage visitor logs and help maintain accurate resident preferences -Join daily huddles and team updates -Keep the lobby calm, clean, and inviting -Maintain a composed and helpful presence

Requirements

• lifting
• digital tools
• crm
• hospitality
• emotional intelligence
• high school

What You Bring

-Ability to lift to 50 lbs and stand for long periods -Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.) -Experience 1-3 years in hospitality, customer service, or luxury properties is a plus -Model professionalism and emotional intelligence -Remember and act on resident preferences to personalize service -High school diploma or equivalent

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About Related Management Company

-Evolved from affordable housing into a full-service global real estate powerhouse. -Manages luxury apartments, commercial space, condos, and affordable units in gateway cities. -Development portfolio includes landmark projects like Hudson Yars in Manhattan and The 78 in Chicago. -Vertically integrated operations oversee site acquisition, construction, design, leasing, sales, and asset management. -Launch of Related Digital marks expansion into data center infrastructure targeting AI and cloud demand. -Operates specialized divisions in residential, commercial, affordable housing, and digital infrastructure. -Known for integrating cultural, wellness, and hospitality elements into urban communities, offering art, fitness, and unique amenities. -Headquartered in New York City with offices and developments across major U.S. cities and select global markets.

Sector Specialisms