Assistant Project Manager - Field Service

Description

• Ensure all material required for service work is ordered and scheduled to arrive in time for any site work.
• Ensure post project reports are completed in a timely manner for client review after all service work.
• Contribute to the development of the field service team and coordinate with manufacturers supplied training resources to address weaknesses and expand knowledge of equipment.
• Work with FSS to help manage the schedule and assign field service team to tasks based on experience and skill level to ensure success.
• Ensure trip reports are done for service work with sufficient quality and attention to detail.
• Work with FSS to ensure processes are followed and required documentation is completed during execution of services.
• Assist Project Manager in management and tracking and training schedule for inside sales team, FSS and all Field Service Technicians.
• Manage the implementation of the technician’s internal training programs.
• Maintain a field service technician/skills matrix to track capabilities of team members and address development areas.
• Periodic, regional travel to customer facilities may be required.
• Work with FSS to perform project management services associated with service projects, such as: Project setup, Project forecasting, Invoice review/approval, etc.
• Coordinate with procurement team to adjust stocking levels to mitigate service risk by stocking critical, long lead parts for service projects.
• Manage the calendar and scheduling process for service execution with customers.
• Provide guidance and support for field service team to ensure they have what they need to perform tasks and take care of customer needs.
• Special attention should be paid to ensure the service team maximizes the moment of value during service execution to capitalize on incremental services and parts sales.
• Provide input for proposal development such as estimated hours and expenses for service work.

Requirements

• Ability to develop business processes and procedures.
• 2-6 years of experience in project management or project coordination.
• Ability to thrive in a fast-paced schedule driven work environment.
• Experience working with service technicians on capital equipment preferred.
• Associate’s degree, Bachelor’s degree is a plus.
• Relevant sanitary process industry knowledge is a plus.
• Must have knowledge of project lifecycles and project management skills.
• Must be hard working, self-motivated and focused with a sense of urgency to meet deadlines.
• Enjoys working closely with others.
• Ability to read manuals and retain information on various equipment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance