Senior Network Planner

Overview

Lead development of resilience and emergency plans for road network operations.

Key Responsibilities

• risk analysis
• funding management
• process improvement
• emergency advisory
• stakeholder liaison
• resilience planning

Tasks

At National Highways, we're looking for a Senior Network Planner to provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency and severe weather response plans. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys. You will use your experience to lead the development of relevant processes and procedures, ensuring they adopt best practice, intelligence insights and ad-hoc changes for maximum customer benefit. Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. -Proactively analysing the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. -Manage Network Resilience funding, identifying proposed schemes, liaising with service providers to develop opportunities, prioritising funding aligned to risk. -To develop and recommend best practice methods for the ongoing improvement of processes and activities in scope. -Providing advice and consultancy where required to minimise the impact to Operations in the event of an emergency. -Proactively liaising with regional Operations colleagues (e.g. Service Delivery and Scheme Delivery) and wider internal and external stakeholders (local authorities and local resilience forums) to minimise the impact of planned and unplanned events on customers.

Requirements

• contingency
• business continuity
• crisis management
• severe weather
• stakeholder management
• driving

What You Bring

You will be required to work across the South East region. Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment. This is a hybrid working role and can be based in any of our South East offices (Guildford, Basingstoke or Maidstone). -Experience in contingency and business continuity planning and understanding of business objectives for resilience. -Understanding of customer satisfaction drivers. -Ability to implement company crisis management procedures and policies. -Demonstrable experience of severe weather decision making. -Good communications and stakeholder management skills.

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Benefits

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

About National Highways

-Fueled by multi-billion-pound Road Investment Strategies, it delivers major upgrades like the A14 bypass and the smart motorway spine. -It engineers iconic projects—like the 1.8 km Hindhead Tunnel under the Devil’s Punch Bowl—and supports cutting-edge trials, including self-healing bitumen. -Operators and uniformed traffic officers patrol 24/7 from control centres, managing incidents, warning drivers, and keeping traffic flowing. -The authority sets design standards via the Design Manual for Roads and Bridges and publishes contract and maintenance frameworks used across the UK and Commonwealth. -Regulated by the Office of Rail and Road and guided by multi-year funding cycles, it balances reliability, safety, innovation and value for taxpayers.

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