IT Support Specialist

Overview

Provide 1st & 2nd line IT support, asset management, and ServiceNow ticket handling.

Key Responsibilities

• system upgrades
• os installation
• access management
• incident management
• servicenow
• asset inventory

Tasks

Purpose of the position: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK. -Participate in IT projects like upgrades, deployments and system improvements -Prepare relevant assets to be ready for new employees’ onboarding and life cycle -Install configure and maintain operating systems and software application -Manage administrative privileges, passwords and user access in line with control procedures and policies -Amend technical support documentation to ensure guidance on errors and troubleshooting within the team -Provide 1st and 2nd level IT support to end users resolving hardware and software issues -Manage support requests, incidents and resolutions in the ServiceNow help desk -Liaise with external providers (printing, mobile and audio services) -Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy

Requirements

• troubleshooting
• sccm
• active directory
• cisco
• ms365
• bachelor's

What You Bring

Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco IT skills: MS365 , Windows and Service Now Education: HNC, HND or bachelor’s degree or equivalent Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar

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Benefits

Kingston-upon-Thames – hybrid working – 3 days a week on site

About Advanced Resource Managers

-Known for sourcing highly skilled professionals in technical, engineering, and IT sectors. -Serves clients across multiple industries, with special focus on energy, aerospace, and infrastructure. -Experienced in finding talent for niche, complex roles in the recruitment market. -Successfully delivered recruitment solutions for high-profile projects, including large-scale infrastructure and energy developments. -Trusted by top companies worldwide, offering tailored recruitment strategies for long-term success. -Prides itself on adaptability to evolving industry demands, ensuring they stay at the forefront of global talent acquisition.

Sector Specialisms