Maintenance Supervisor

Overview

Oversees property maintenance, leads team, handles repairs and ensures safety.

Key Responsibilities

• inspections
• preventive maintenance
• inventory management
• vendor management
• repair orders
• customer service

Tasks

-Implements and supervises an inspection program for all public areas and resident apartments to ensure proper maintenance and standards are achieved and sustained. -Complies with all state, federal and local laws including Fair Housing. Oversees compliance with policies related to employment and Human Resources. Communicates policy and procedure changes with maintenance team members. -Safeguards the assets of the Company including the buildings, grounds, equipment, tools, appliances and miscellaneous items from damage, theft, or diversion to personal use. -Customer Service - Manages difficult or emotional customer and staff situations. Responds promptly to customer needs, Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments. -Adheres to the property policy regarding keys. Re-key locks, as requested. -Enters occupied apartments to make necessary repairs. Cleans up thoroughly after performing work in an occupied or vacant apartment. Is responsible for providing exceptional service to all residents, future residents, and internal team members. -Inspects facilities and equipment to determine need and extent of service, equipment required, and type and number of operation and maintenance personnel needed. -Maintains inventory of tools, equipment, and supplies. Ensures proper inventory levels and orders maintenance supplies, with property manager and/or regional supervisor approval. -Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority for others to work independently. Sets expectations and monitors delegated activities. Provides recognition for results. -Solicits bids from contractors and vendors in compliance with Company policy. -Participates in an on-going property improvement plan and preventive maintenance program. -Available for off hours call backs in accordance with scheduling to handle maintenance emergencies from residents and property emergencies. Must carry form of communication in which to be contacted at home or elsewhere and must respond in emergencies. -Adheres to OSHA safety standards that are applicable for the same performance of the job. -Keeps personnel accountable for keeping all storage areas, tools, and equipment always secure. -Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed. This includes phone audio recordings and onsite video recordings -Ensures follow-through and assists in all resident requests and complaints. Maintains all required records and documentation. Supervises the completion of daily maintenance department paperwork in a timely manner. -Supervises and ensures the maintenance of facility and grounds based on Company and property objectives. -Complies with all Company procedures relating to turn activities including budgeting and pre-turn planning, vendor management, cost containment, and staffing. -Creates, schedules, and maintains productivity and labor cost goals. -Replaces burned out light bulbs, broken globes, etc., in units and throughout the exterior of the property, as needed. -Managing resources –Supervise, coordinates, and manages internal and external resources to accomplish goals. -Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans. -Observes condition of property in general and reports any unusual circumstances. -Services general plumbing and basic electrical needs of the property to include replacing/fixing toilets, light switches, garbage disposals, ceiling fans, etc. -The employee is regularly required to see, hear, talk, and use hands to handle or feel. The employee is frequently required to reach with hands and arms. The employee is regularly required to sit, stand, walk, climb, or balance, occasionally must stoop, kneel, crouch, or crawl and sometimes to use their sense of smell. -Picks up trash on the property and maintains general property appearance. -Completes resident work orders in a timely and efficient manner resulting in a pleasing experience for the resident and compliance with company repair and maintenance policies and procedures. -Implements and supervises training programs for the use of safety equipment and MSDS safety binder. -Communicates regularly with the General Manager on all ongoing maintenance related activities. -Cost Consciousness - Works within approved budget. Develops and implements cost saving measures. Contributes to profits and revenue. Conserves organizational resources. -Conducts regular maintenance department meetings. Attends and participates in property staff meetings. -Makes regular inspection of the grounds, buildings, plumbing, electrical fixtures, appliances, and major equipment. -Works with the general manager to conduct on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics. Ensures safety logs are maintained. -Supervise all contracted work that is performed on the property. Maintains good rapport with contractors working on the property, and orders, receives and verifies shipments of supplies and other departmental items based on quality, quantity, and price -Observes condition of apartments and reports any unusual circumstances. (e.g., size and number of pets in occupied apartment, etc.). -Responds to corporate staff communications. -Managing People - Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates' activities. Makes self available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Continually works to improve supervisory skills. -Change Management - Develops workable implementation plans. Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results. -Ensures the maintenance team is on schedule and that the office and model apartments are maintained in a clean condition. Begins daily work quickly and independently. -At locations with a pool and/or spa, cleans and maintains the pool and/or spa and equipment. Successfully complete and maintain pool maintenance certification, if required by local regulation.

Requirements

• entrata
• microsoft office
• epa certification
• hvac
• 3 years
• leadership

What You Bring

-Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. -Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Able to read and interpret written information. Writes clearly and informatively. -High school graduate or equivalent, -Demonstrates familiarity with location of power, water, gas turnoff valves, clean-out traps, fire extinguishers and fire hydrants on the property. -Ability to maintain equilibrium is also important to prevent falling from high places or when walking, standing, or crouching. -The noise level in the work environment is usually moderate. This position may require working with loud equipment. -Business Acumen - Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals. Improves processes, products and services. -Administrative Skills – Computer literate with basics skills of Microsoft programs and Entrata. -Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) -Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data, observation, budgetary and other financial information to create solutions to those problems. -Entrata or equivalent property management software -Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others. -Interpersonal skills– Great communications skills in both written and oral English. -Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions. -Minimum of one-year supervisory experience, preferably in residential properties, rental operations, or related business operations required. -Proactive and organized– Have a bias for action, anticipates, and responds timely to students and fellow Yugoers needs. -Frequent handling of various sizes and weights of items. Needs the ability to seize, hold, grasp, turn or otherwise work with one or both hands. -Strategic Thinking - Develops strategies to achieve organizational goals. Understands organization's strengths & weaknesses. Analyzes market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions. -Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things. -Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports and respects diversity. -EPA type II and above certification, and -Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. -Frequent lifting, carrying, pushing, or pulling 20-50 lbs. and constantly moving appliances and heavy machinery correctly and safely. -Possesses knowledge of a wide variety of maintenance areas, including but not limited to electrical systems, plumbing systems, appliance repairs, carpet and vinyl repair, basic carpentry, painting procedure, and HVAC. -Air conditioning and refrigeration certification by an EPA approved testing organization. -A minimum of 3 years of maintenance experience, including HVAC, plumbing, and electrical, -Thoroughness - Demonstrates attention to accuracy and quality. Looks for ways to improve and get more done. -The employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non- weather). -Dynamic. Able to ensure students have the best experience and confident in dealing with a range of support requirements and issues. -Pool maintenance certification, if required by local regulation.

People Also Searched For

Benefits

-Flexible Spending Accounts (FSA) -Health Savings Accounts (HSA) with generous company contribution -EAP and LifeCare program for employees and family members -Paid volunteer time -Foundations peer cohort onboarding and mentoring program -Paid parental leave -Paid sick leave for all employees -Leadership conferences and workshops -Competitive 401K match -Competitive and flexible medical, dental, and vision plans -Voting leave -Paid vacation time and holidays -MOJO monthly team events -Summer Friday program for corporate positions

About Yugo

-Fueled by student insight, it pioneers the “Live Your Best Life” program, touching hundreds of thousands through wellbeing, professional growth, and sustainability. -Specialising in purpose‑built student accommodation, Yugo blends stylish residential spaces with communal and study areas in top university cities. -Backed by The Dot Group and GSA’s legacy, its robust financial model attracts institutional investment into a resilient real‑estate sector. -A standout partnership as exclusive student‑housing operator for a Formula One™ team highlights its zest for innovation and visibility.

Sector Specialisms