Home Ownership Property Advisor

Overview

Advise and resolve home ownership queries, manage accounts and support residents.

Key Responsibilities

• payment plans
• sub‑accounts
• legal checks
• insurance claims
• lease changes
• customer queries

Tasks

Join our team as a Home Ownership Property Advisor and make a real difference for our residents, providing clear advice, resolving issues with care and supporting customers to feel confident and secure in their homes. -Set up payment plans, process refunds, and adjust accounts to ensure transparency -Assist with coordination of Section 20 consultations, keeping customers informed along the way -Ensure customers are aware of their rights and responsibilities of their agreements with us -Handle formal enquiries from solicitors, MPs, and Councillors with professionalism and care -Respond to queries across home ownership tenures and wider including repairs, maintenance, ASB, permissions and general property management issues -Manage sub-accounts for more complex arrangements, keeping everything accurate and up to date -Carry out regular checks to make sure we're meeting legal and internal standards -Deal with insurance claims and follow-up -Help deliver campaigns that improve customer experience and service outcomes -Help with lease changes, staircasing, and sales, making sure the admin runs smoothly -Resolve issues quickly and clearly, without needing to escalate -Conduct early conversations to prevent arrears and support financial wellbeing

Requirements

• communication
• property management
• customer focus
• organisation
• excel
• dbs

What You Bring

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. -Strong written and verbal communication skills, with confidence handling queries and objections -Knowledge of property management and housing services -Experience of delivering a customer first approach with a focus on service quality and impact -Strong organisation and the ability to juggle competing priorities -Ability to build rapport quickly and maintain a positive, solution-focused approach -Good working knowledge of office IT systems, including Excel, Word, and PowerPoint

People Also Searched For

Benefits

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. -Agile and hybrid working - 2 days per week in the office -Training, development, and qualification opportunities -Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) -Option to buy and sell annual leave -Cycle to work scheme -Access to an Employee Assistance Programme -Starting salary of £28,964 rising to £32,285 per year with service -A team of trained Mental Health First Aiders who are available for colleagues to contact for support -Corporate health scheme membership -Local gym membership discounts. -Social Housing Pension Scheme with up-to 10% employer contribution -28 days annual leave that increases with service plus bank holidays

About Incommunities

-Founded with the aim to provide affordable housing solutions across the UK. -Delivers a wide range of social housing services to local communities. -Specializes in managing and maintaining properties, with a strong focus on quality and sustainability. -Supports local neighborhoods through community engagement and partnership programs. -Provides additional services, including repairs, maintenance, and tenancy support. -Works closely with local authorities and other stakeholders to address housing needs. -Notable for its commitment to improving housing standards and tenant satisfaction.

Sector Specialisms

Security Clearance

-basic dbs check required as part of pre‑employment process (criminal conviction checks).