Student Accommodation Manager - Cardiff

Overview

Manage daily operations and resident support for student accommodation in Cardiff.

Key Responsibilities

• maintenance coordination
• community events
• rent collection
• occupancy reporting
• check‑in process
• resident support

Tasks

Provide feedback and support to junior staff as required. Work closely with the on-site team, including housekeeping and maintenance staff, to ensure a high standard of service delivery. As an Accommodation Manager, you will support the smooth running of Lumis Living’s student accommodation in Cardiff. You will work closely with the General Manager to ensure the well-being of residents, maintain high standards of service, and oversee the day-to-day operations of the facility. The role demands excellent customer service skills, strong organisational abilities, and the capacity to manage multiple tasks efficiently in a dynamic, student-focused environment. -Assist with managing maintenance requests and coordinating with contractors to ensure timely repairs. -Coordinate and promote community-building events and activities that enhance the student experience. -Assist with financial processes, including rent collection and deposit management. -Monitor and report on occupancy levels, ensuring efficient room allocation and rental income targets are met. -Assist with the check-in and check-out processes, ensuring a smooth transition for residents. -Act as the first point of contact for students, providing support with queries, complaints, and general assistance. -Maintain accurate records of resident interactions, financial transactions, and property management systems. -Support the General Manager in ensuring the building is well-maintained and health and safety regulations are adhered to. -Handle incoming emails, phone calls, and queries related to student accommodation services.

Requirements

• property management
• pm software
• team management
• problem solving
• communication
• student housing

What You Bring

-Ability to work independently and as part of a team in a fast-paced environment. -Excellent organizational and problem-solving abilities. -Knowledge of Cardiff's student housing market. -Experience in property management, hospitality, or student accommodation preferred. -Strong communication and interpersonal skills. -Familiarity with property management software and basic financial processes. -Experience in managing or supervising a team.

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Benefits

Excitingly, Lumis has its sights set on new horizons, with the construction of a dynamic student housing project underway in the heart of Dublin, Ireland. Additionally, a promising site in Portugal is in the pipeline, promising to bring the Lumis experience to even more students seeking modern, secure, and vibrant living spaces. Elevate your student living with Lumis - where every location is not just a place to stay, but a community to thrive in. Introducing Lumis, a premier student accommodation provider offering a unique blend of comfort, convenience, and community. With current locations in the vibrant cities of Cardiff and Leicester in the UK, Lumis is expanding its reach across Europe. In Austria, Lumis boasts two state-of-the-art sites, one nestled in the cultural hub of Graz, and the other in the enchanting city of Vienna. Further expanding its international footprint, Lumis proudly presents a contemporary residence in Leipzig, Germany, providing students with a home away from home. -Discretionary bonus based on performance and KPI’s being met -Virtual GP service -25 days annual vacation, increasing to 26 days after 3 years of continuous service, increasing by 1 day per year, capped to 28 days -GloSave shopping discount vouchers with top 100 retailers -Death in service insurance -Opportunity for career development within Lumis Living -Eyecare vouchers -Employee assistance programme

About Lumis Living

-It finances and operates premium student and young‑professional living spaces featuring en‑suite studios with private kitchens and communal amenities. -Each location combines private studios with shared spaces—cinema room, gym, co‑working zones, social lounges and study areas—to foster community. -Their business model bundles rent, bills and high‑speed Wi‑Fi into seamless monthly packages, appealing to international tenants. -They are scaling beyond student housing into co‑living and serviced apartments for flexible, location‑independent professionals.

Sector Specialisms