Technical Support Specialist

Overview

Provide technical support for digital navigation products, remotely and on-site.

Key Responsibilities

• technical support
• remote diagnostics
• product updates
• issue escalation
• record keeping
• on-site visits

Tasks

-Provide Tier 1 and Tier 2 technical support for digital navigation products and services. -Handle remote diagnostics and support via phone, email, and remote access tools (~70%). -Stay current with product updates, industry trends, and navigational standards. -Collaborate with product and engineering teams to escalate and resolve technical issues. -Maintain detailed records of customer interactions, issues, and resolutions. -Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.

Requirements

• electrical eng
• technical support
• ssas
• ecdis
• dynamics crm
• problem solving

What You Bring

-Diploma / Bachelor Degree in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field. -3+ years in technical support, preferably in maritime, or digital navigation sectors. -Willingness and ability to travel across the APAC region up to 10% of the time. -Experience with SSAS, digital publications and charting systems. -Familiarity with route optimization tools and methodologies -Operational experience in logistics, fleet management, or vessel operations. -Familiarity with ECDIS(Electronic Chart Diplay and Information System), digital charts, publications, SSAS(Ship Secruity Alert System), routing software. -Experience in CRM software (Dynamics CRM), remote connectivity tools -Proficient in remote support tools, CRM systems, and technical documentation. -Strong problem-solving skills and a customer-first mindset.

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About W�Rtsil�

-Specializes in providing lifecycle solutions, from design and manufacturing to maintenance and support. -Works closely with the energy and marine industries to optimize fuel efficiency, reduce emissions, and improve safety. -Develops cutting-edge technologies such as hybrid propulsion and renewable energy integration. -Offers solutions that support sustainable energy transitions, focusing on both conventional and renewable energy sources. -Key projects include the development of smart marine systems, energy optimization solutions, and sustainable power plants. -Stands out for its focus on digitalization, enabling remote monitoring and operational insights to improve performance. -Committed to shaping the future of energy by creating efficient, sustainable, and reliable solutions.

Sector Specialisms

Security Clearance

-voluntary consent for a security check may be required per wärtsilä policy.