Technical Specialist - High Tech - Data Cooling

Overview

Technical specialist providing guidance, certification, and sales support for data cooling products.

Key Responsibilities

• certification projects
• standards development
• technical guidance
• pricing proposals
• market analysis
• client management

Tasks

-Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required. -Explains the different product certifications programs available to clients and the requirements for control of production. -Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work. -In partnership with the SAM, Account Managers & Commercial Director, establishes and maintains account relationships to meet personal sales targets, emphasizing the expanded use of CSA Group services. -Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations. -Prepares written pricing proposals for services for clients, working with the commercial team and as required with the technical operations staff. -Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations. Identifies and communicates business opportunities and competitive trends. Executes defined market strategies and business initiatives, as assigned. -Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager. -Mentors junior certifiers and lab staff as required. -Provides technical guidance and mentoring within assigned product group. -Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group. In collaboration with the Account Managers, contacts inactive and former CSA Group customers to attempt to regain work. Communicates with appropriate Operations staff as required during the sales process. -Participates in CSA Group Technical Network, Technical Panel as required and may support international standards development. As a technical authority both inside CSA Group and across industry may participate in technical committees, authoring technical papers, etc. -Manages the relationship with clients by determining client needs and expectations. Relates necessary information to operations to maintain customer satisfaction. -Responds promptly to all technical sales inquiries and visits with clients as necessary. Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the commercial team. -Participates in associations and outside organizations deemed appropriate by the commercial business unit leader. Establishes and maintains a list of contacts to be shared with others on team. -Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on client’s requests. -Performs certification projects and project reviews (CB, Full & Category) as required to maintain technical qualifications.

Requirements

• computer proficiency
• bilingual
• professional engineer
• csa standards
• problem solving
• project management

What You Bring

-Computer proficiency (word processing); keyboarding -Sales or Marketing experience preferred -Bilingual (if required) -Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals -Ability to work independently -Is able to explain test rationale and outcomes to customers. -Responsive and pleasant when dealing with external and internal customers, peers and co-workers -Ability to prepare project quotations for cost and time. Classify product by use, environment and function. Determines applicable requirements / test / standards. Determine sample requirements and method / location for testing / evaluation best suited to customers’ needs. -Fully qualified certifier for assigned product group -Knowledge of CSA Group, UL and IEC standards; variety of test procedures, programs and services -Bachelor's Degree in Engineering with Registration as a Professional Engineer, with six or more years of experience in specific commercial unit’s industry; or a three years College Diploma in a relevant technological discipline, with six or more years of work experience in similar industry -Problem resolution skills, to deliver high quality and timely services -Strong problem-solving ability; detail oriented -Strong organization, creativity and project management skills to plan for projects, events and conferences -High level of initiative to meet or exceed targeted goals with minimal supervision -High level of communication skills (verbal and written) Excellent listening and retention skills -Public speaking - oral and written proposal and presentations -Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events. -Mentoring skills -Initiate and ability to develop new customer contacts -Independent sales generation and/or customer account management (telemarketing, marketing, sales)

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Benefits

-Flexible in schedule and time management

About Csa Group

-Through its non-profit standards arm and commercial testing, inspection, and certification subsidiaries, it generates revenue while advancing technical standards. -Typical projects include certifying household products, industrial equipment, energy systems, and medical devices to rigorous safety and performance standards. -Sector specialisms span quality codes & standards, testing & certification, energy efficiency, cybersecurity, industrial and hazardous locations, medical and laboratory equipment, and building products. -Notably accredited by the Standards Council of Canada, its iconic registered mark signals independent validation of safety and compliance. -An unusual fact: its testing arm funds its standards mission, enabling a self-sustaining model blending commercial and public good.

Sector Specialisms